Who to catch if G E Capital Bank charged PPI?

[autumn53]

Hi,

 

I still hold a 2002 Credit Agreement with GE Capital Bank that clearly shows a PPI was charged on this loan. But, I hear that G E Capital bank has been sold many times since.

 

Please can someone tell me who do I address the FOS to?

 

Thanks

Autumn

[silverfox1961]

I think it is Santander. They have 3 GE names associated with the brand (all historic names)

[autumn53]

Oh thanks for the quick response, will I need to mention in the FOS and the cov. letter that the original lender was GE?

[silverfox1961]

It would be wise to include as much information as you hold, not just what you think they will need

[autumn53]

Oh ok then. This was a small loan I took and did not hold an account with them. I have the credit agreement. Should I attach the copy of this Credit Agreement with this letter?

 

Oh and will I still need to fill an FOS if I am attaching the credit agreement?

[silverfox1961]

I would and send a photocopy of the agreement, not the original so long as it shows that the PPI was added without your permission or a statement from you that GE only allowed you the loan if you take PPI to get it

[autumn53]

Ok thx,

 

The Agreement has the break up on the left with a tick next to the PPI with amounts etc in a box. It has my husbands signature on the right

 

How should I word this letter to make my case strong?

 

Plus I have filled the FOS, should I also attach it?

[silverfox1961]

It is well known by the FOS that a lot of companies made it compulsory to take out PPI to get a loan. This was unlawful. I can't write letters very well so I would suggest you place a draft up and let seasoned CAGgers peruse it.

[autumn53]

Santander PPI Complaints,

PO Box 6197,

Milton Keynes.

MK10 1UY

 

21th December 2013

 

Dear Sir/Madam,

 

Ref: xxxxx

 

I took out a loan with your bank on 27th July 2002 at which time, I was sold a payment protection policy.

 

I believe I was mis-sold the insurance policy. I was not given the option to opt out of this sort of a cover. I was and still am in full time employment as a Hospital Doctor at the time of taking out this loan my employer NHS provides a generous illness and redundancy package. The Financial Services Authority's advice to consumers is that it is not compulsory for a borrower to take out such an insurance policy. This Payment Protection Insurance cover was clearly mis-sold to me, hence, I request a full refund of all the premiums that I have paid so far, plus interest.

 

Please find enclosed herewith my completed FOS Consumer Questionnaire which together with this letter, lodges a formal mis-selling complaint with you.

 

I am also attaching a copy of the Credit Agreement, I believe this was back when you were called G E Capital Bank.

 

Please investigate my complaint within the eight weeks allowed to you before the matter can be referred to the Financial Ombudsman.

 

Yours Faithfully

 

Thanks for all your help, I hope this looks good.