Jump to content


Please note that this topic has not had any new posts for the last 2490 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

a year ago we had got one of the new free range cookers from brighthouse but

 

recently the pan storage door kept popping off and

 

we got fed up called the engineer out who came on Saturday

 

i thought would been an easy fix to replace the rivets but was shocked to find out the engineer saying it can not be fixed so

they gave us 2 options which in reality enraged me

 

when he left we spoke to the manager of the local store

they want to write the cooker off scrap it and they will claim their money back via the insurance

 

they were ever so nice though and offered to collect it asap lol

 

but the situation i am in with having children thats not a viable option meant we would be without a cooker

unless we took out a whole brand new contract starting from scratch

which meant we would lose the years payments we made well over 800 quid

 

2nd option was to live with it and not worry about the door keep falling off lol and

they would generously deduct 10 weeks off the overall contract ( big wow )

 

but what had me confused as we all insured via the dlc and osc

 

on their osc doc it claims they aim to repair or replace an item quickly

Link to post
Share on other sites

SOGA. forget their stupid OSC

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

If they are not prepared to honour the contract then I suggest you reclaim the OSC and dlc as it is obviously not fit for purpose and go to a proper store and purchase a new cooker at half the price !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Do be aware that entering into a new contract with this company will cost you even more.. as they have built in these expensive insurances into the prices of their items thereby increasing the cost by some 50-60%

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

ANYTHING you buy from Bh is already 2-3 times the RRP, and is front loaded with a ton of extra value, purely for their own profit. This doesnt include their stupid insurances or interest. Add it altogether and you could be payind 3k+ for a cooker that you can get for maybe 500 from currys

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Reject it under SOGA

Treat it as a lucky escape and rid your life of vermin

It would be cheeper and half the price elsewhere look at catalogue if you need pay monthly

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

Link to post
Share on other sites

Good Morning Stewart1970,

 

One of the benefits of Optional Service Cover (OSC) is that if a customer has to report a fault with their product, the cost of product repairs would be covered.

 

Once the fault has been reported, a Service Call would take place within 72 hours and a 'loan' item would be provided if need be.

 

In the event that the product is beyond repair, you would receive a 'like for like' replacement.

 

If you are having any difficulty with the repair / replacement, I would like the opportunity to investigate this for you. Please email me the details to customer.relations@brighthouse.co.uk quoting reference F0689303 and i will be happy to look into this for you.

 

Look forward to hearing from you soon.

 

Please update the thread with any feedback you have.

 

Kind Regards

 

Jason

Web Relations Team

Edited by Jason BrightHouse Web Relations Team
Link to post
Share on other sites
Good Morning Stewart1970,

 

One of the benefits of Optional Service Cover (OSC) is that if a customer has to report a fault with their product, the cost of product repairs would be covered.

 

Once the fault has been reported, a Service Call would take place within 72 hours and a 'loan' item would be provided if need be.

 

In the event that the product is beyond repair, you would receive a 'like for like' replacement.

 

If you are having any difficulty with the repair / replacement, I would like the opportunity to investigate this for you. Please email me the details to customer.relations@brighthouse.co.uk quoting reference F0689303 and i will be happy to look into this for you.

 

Look forward to hearing from you soon.

 

Please update the thread with any feedback you have.

 

Kind Regards

 

Jason

Web Relations Team

 

 

All of which can be claimed under the soga for up to 6 years.

Link to post
Share on other sites
All of which can be claimed under the soga for up to 6 years.

 

Exactly. jason, if youa re giving out information, please post FACTUAL information as it pertains to the law, and not just BH's interpretation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

That exact post from Brighthouse smacks of "MIS-SOLD" as they don't tell you it's on HIRE purchase and Brighthouse are liable for repairs REGARDLESS OF OSC while you're paying for it ... it's still theirs until you finished paying for it.

Link to post
Share on other sites
  • 2 weeks later...
a year ago we had got one of the new free range cookers from brighthouse but

 

recently the pan storage door kept popping off and

 

we got fed up called the engineer out who came on Saturday

 

i thought would been an easy fix to replace the rivets but was shocked to find out the engineer saying it can not be fixed so

they gave us 2 options which in reality enraged me

 

when he left we spoke to the manager of the local store

they want to write the cooker off scrap it and they will claim their money back via the insurance

 

they were ever so nice though and offered to collect it asap lol

 

but the situation i am in with having children thats not a viable option meant we would be without a cooker

unless we took out a whole brand new contract starting from scratch

which meant we would lose the years payments we made well over 800 quid

 

2nd option was to live with it and not worry about the door keep falling off lol and

they would generously deduct 10 weeks off the overall contract ( big wow )

 

but what had me confused as we all insured via the dlc and osc

 

on their osc doc it claims they aim to repair or replace an item quickly

 

Brighthouse admit this is scrap! Then generously offer you 10 weeks off payments? LOL!!!

 

Ideally you should be demanding a full refund of all money you paid to Brighthouse. By full refund, I mean the cost you have already paid for the product PLUS the insurances.

 

Is there an update to this?

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

Link to post
Share on other sites

As it has been declared scrap, ask for a full refund of all money paid and then use that money to buy a cooker from a reputable dealer as you will probably be able to buy it cash and have money left over!

Link to post
Share on other sites

Good Morning all,

 

I just wanted to update this thread and confirm that this matter seems to have been successfully resolved at store level.

 

The Store Manager confirmed that a suitable arrangement was identified and implemented, in order to resolve the customer's concerns, following a discussion held in the store.

 

In addition to this, the store arranged for a replacement cooker that was successfully delivered and we understand that the customer was happy with the resolution.

 

Many Thanks

 

Jason

 

Web Relations Team

Link to post
Share on other sites

Thanks for updating this thread, Jason - will amend title to resolve

 

It would be good if the Original thread starter could also update us.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...