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HSBC Business Account, Which charges can I claim back?


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Hello CAG people! (This site is amazing)

 

I wonder if you could have some assistance - I'd be very grateful.

 

I have requested bank charges of a now-closed business account. HSBC have offered these are listed below. Could someone tell me what I can claim back and what the interest should be?

 

I have added a draft of a letter. Is it appropriate?

 

Many thanks!

 

- 15th June 2011 OD Fee - Account Overdrawn - £24.00Dr

- 15th Jun 2011 Debit Interest - £0.38Dr

- 16th July 2011 OD Fee - Account Overdrawn - £48.00Dr

- 16th July 2011 Debit Interest - £0.52Dr

- 3rd August 2011 B06 Unpaid Item - £25.00Dr

- 4th August 2011 B06 Unpaid Item - £25.00Dr

- 10th August 2011 B06 Unpaid Item - £25.00Dr

- 15th August 2011 OD Fee - Account Overdrawn - £24.00Dr

- 15th August Debit Interest - £0.33Dr

- 15th September 2011 - Account Overdrawn - £56.00Dr

- 15th September 2011 - Debit Interest - £1.84Dr

- 16th October 2011 OD Fee - Account Overdrawn - £16.00Dr

- 16th October 2011 Debit Interest - £0.12Dr

- 15th November 2011 OD Fee - Account Overdrawn - £144.00Dr

- 15th November 2011 Debit Interest - £10.07Dr

- 16th December 2011 OD Fee- Account Overdrawn - £184.00Dr

- 16th December 2011 Debit Interest - £24.51Dr

- 15th January 2012 OD Fee - Account Overdrawn - £168.00Dr

- 15th January 2012 Debit Interest - £31.76Dr

- 15th Febuary 2012 Debit Interest - £37.25Dr

- 27th February 2012 Debit Interest - £40.20Dr

- 27th February 2012 Debit Interest - £2.63Dr

 

I have a letter to complete and send as follows:

 

Dear Sir or Madam

 

Thank you for offering a breakdown of charges relating to my business account 14th November 2013.

 

Over the past six years, you have charged me for (enter what they have charged you for, e.g. exceeding your credit limit). It has come to my attention that this is unlawful at common law, and under statute and recent consumer regulations.

 

In the terms of the contract which you agreed to at the time that I opened my account, it is implied that you will conduct yourselves in a manner which complies with UK law.

 

Unless you can prove that they merely cover your administrative costs, I require full repayment of these charges, which I calculate at £xxxx plus interest of £xxxx. The total is xxxx. I also ask you to remove any default notices on my credit record that are related to these charges. A correction or amendment to the entries is not acceptable.

 

If you do not comply fully within 14 days, I shall begin a claim against you for the full amount, plus interest and costs, plus I shall submit a complaint to the Information Commissioner.

 

Yours faithfully

 

 

Xxxxx

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sorry, I am not quite sure that I understand what you are saying..

 

HSBClink3.gif have offered these

 

Has HSBC confirmed they are happy to refund these charges ?

 

Charges on Business accounts can be reclaimed unlike personal current accounts.

 

The Direct Debit fees and the interest on those are reclaimable. Also the those charges for being overdrawn.

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi CitizenB

 

Really appreciate the response and just to clarify: HSBC haven't confirmed they're happy to refund these charges, but simply sent me a breakdown which I've listed.

 

Can I confirm I am able to seek refund on all charges listed?

 

Is my letter appropriate in your opinion?

 

What is the interest I should charge and how should I calculate it?

 

Thanks again for your advice!

 

George

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15th June 2011 OD Fee - Account Overdrawn - £24.00Dr

- 15th Jun 2011 Debit Interest - £0.38Dr

- 16th July 2011 OD Fee - Account Overdrawn - £48.00Dr

- 16th July 2011 Debit Interest - £0.52Dr

- 3rd August 2011 B06 Unpaid Item - £25.00Dr

- 4th August 2011 B06 Unpaid Item - £25.00Dr

- 10th August 2011 B06 Unpaid Item - £25.00Dr

- 15th August 2011 OD Fee - Account Overdrawn - £24.00Dr

- 15th August Debit Interest - £0.33Dr

- 15th September 2011 - Account Overdrawn - £56.00Dr

- 15th September 2011 - Debit Interest - £1.84Dr

- 16th October 2011 OD Fee - Account Overdrawn - £16.00Dr

- 16th October 2011 Debit Interest - £0.12Dr

- 15th November 2011 OD Fee - Account Overdrawn - £144.00Dr

- 15th November 2011 Debit Interest - £10.07Dr

- 16th December 2011 OD Fee- Account Overdrawn - £184.00Dr

- 16th December 2011 Debit Interest - £24.51Dr

- 15th January 2012 OD Fee - Account Overdrawn - £168.00Dr

- 15th January 2012 Debit Interest - £31.76Dr

- 15th Febuary 2012 Debit Interest - £37.25Dr

- 27th February 2012 Debit Interest - £40.20Dr

- 27th February 2012 Debit Interest - £2.63Dr

 

 

cant see how OD Fee - Account Overdrawn - £XXXXDr varies so

much is this a fee

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no just the unpaid items

 

scan the statement

 

what are these OD Fee - Account Overdrawn

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

you can reclaim any penalty fees [fixed sum reoccurring items]

 

lets see that statement about the od fees please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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