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    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
    • Sorry to hear about your problem, it's horrible when people take advantage like that.   I don't want to add to your woes, but road tax is not transferrable to a new owner so when he said 'road tax is paid so I have not to worry', he was wrong. See here:   https://www.gov.uk/sold-bought-vehicle   The last thing you need right now is another problem, so I'd either take the car off the road and make a SORN declaration or tax it as soon as possible. If you are planning on making life difficult for the seller then don't be surprised if he reports you for no tax!   I hope it all works out for you.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi all

I am contracted to work 40 hours per week and only get paid 40 hours regardless how many hours I work. I did not have an issue with this until the new boss started. It has always been give and take, we work long days usually without a break but we also got shorter days which made up for it. Since the new boss started everyday is getting longer and the shorter days are few and far between.


My issue is that once a month my boss is holding compulsory meetings which last for a minimum of 3 hours they are always held late afternoon after my shift. Due to the nature of the business I start work between 5 and 6 in a morning and get paid for 8 hours a day. At the last meeting one of the managers made a very derogatory remark about us which we all took exception to and I was singled out and shouted at in front of about 30 people. He was bang out of order and I told him so in front of everybody. He later apologized but it was very insincere and totally not meant. Since then every time I see him I he gives me filthy looks. I get knots in my stomach and dread going back to the yard in case hes there.


They have now called another compulsory meeting but have stated that all work has got to be pulled in before we attend which would put most of us over our hours and they do not pay us for it.


I do not feel comfortable attending after how I was treated at the last one so what would happen if I didn't attend.

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He is not a good manager, when you have a "word" with a subordinate, it should be in private and if done properly no one else should be aware you had been pulled up. Saying that there will be exceptions ie; in a risk critical situation.


I think you need to read your contract thoroughly first and keep a time log, I've had staff complain to me that it wasn't give and take, but when you actually look at the figures it shows a different story.


Also after reading and fully understanding your contract, just respectfully ask that any meetings be held in company time, might be fewer of them after.


New manager is just " rearranging his office furniture " they all do it, unless very experienced, where they wait and see how the current arrangements are working and if any tweaks are then necessary.

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What would be the situation if you had a medical appointment, for example, and could not attend? They would find it very hard to discipline you, but I suppose could make it difficult to progress for not being seen as a team player, so I suppose the answer to this has to be - How much do I want to keep the job and how much do I want to make myself unpopular?


In just about any contract of employment these days there is a clause which advises that 'from time to time it may be necessary to work extra hours according to the needs of the business', but what is 'reasonable' is not defined in terms of how many hours or how often. I have no doubt that if challenged via a formal grievance, the company would be forced to either pay you, cut down the number and duration of meetings, or offer time in lieu, but whether it is worth pushing to that extent depends on you and your particular circumstances. I too am only salaried for a 40 hour week, but especially once meetings, travel time and admin time worked at home are taken into account I work rarely less than 55-60 hours a week, but that is fine with me for the position and responsibility that I have to my employer and their clients.


Clearly you are feeling stressed about this already, so you need to do something. Is there an HR department with a friendly ear that you can discuss your concerns with? Do you have a Union? An informal chat is always preferable if possible as 'going legal' is always going to get awkward somewhere along the line, but if you do decide to make a formal complaint, then the employer is obliged to deal with it, and certainly, unless the need to attend these meetings is permitted by your contract, you have a valid challenge.


With regard to the 'bullying' behaviour and humiliation, this definitely needs to be resolved.and once again I would urge either a quiet word with the person concerned, or a discussion with HR as the first step. Failing that, a formal grievance with regard to bullying and harassment, which no doubt your company will have a policy for as well.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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I am very stressed about the whole situation. I have worked for this company for many years and have always Been loyal and reliable. My work record is exemplary. The remark he made he said was aimed at 9 people of which I wasn't one of them but that he tars us all with the same brush. His words not mine. It is a male dominated environment with only a handful of female employees and my heads in bits over it. I feel that because he is very high up in the company if I speak out about it they will look for ways to get rid of me even though I am very good at my job.


I don't want to give them any excuse to dismiss me but I really do not want to attend the meeting. I avoid him if I can and would not feel comfortable being sat in the same room. Going to H.R. in theory is the correct thing to do but knowing the company the way I do I think it will just make things worse especially with him being so high up.


My work colleagues have approached me since it happened and have used the words bullying, humiliating, degrading and it has been said that he only spoke to me that way because I am a woman but how can I put my colleagues in an awkward situation without them risking their jobs too.


I just figured it would be easier if I didn't show up at the meeting but don't want to get the sack.

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