Jump to content


  • Tweets

  • Posts

    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No.letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract. She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract. Thanks for taking time to reply it is much appreciated. 
    • I've sent an email to a press contact And one to a journalist at the BBC!
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

i don't know if i shouldbelieve this or not :/


Please note that this topic has not had any new posts for the last 2559 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

ive just had a discussion with someone who is also on the WP and he claims that it is possible that there could be hidden cameras and microphones in places like WP providers centres and jobcentres that not even the staff who work there know about. he said there could be someone sitting upstairs monitoring everyone and not even the staff here may know about it, the building where ingeus the provider we attend is located does have lots of empty floors :/

 

could this be happening or is this person just trying to spook people?

Link to post
Share on other sites

The question to ask, joeski, would be why? To kit out a room with hidden cameras and microphones isn't particularly cheap. Plus the cost of somebody to monitor them. Then replicate that throughout the WP scheme. Where would the gain be? From what I've read here about the providers of these schemes, then the only thing they're likely to capture is their own ineptitude. And who wants to risk that leaking onto Youtube?

My vote is that it's a wind up ...

Link to post
Share on other sites

There might be CCTV cameras installed to monitor "public areas" under the pretext of "security", but secret microphones & camera, No. Doing that would come under the remit of the Regulation of Investigative Powers Act and quite likely a whole bunch of other legislation.

 

Your fiend has been watching too many spy films or stories about GCHQ/NSA activities - If you are really concerned, limit your conversations to non-committal sentences of one or two (polite) words.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.
Link to post
Share on other sites

im the the kind of person who thinks a lot and him saying that to me kinda freaked me out, also whenever i see him ingeus he says stuff like don't speak too loudly you don't know whos listening and stuff like that.

also he is not a friend of mine, just someone i met on the WP.

Link to post
Share on other sites

Companies do instal CCTV in offices. A company I worked for had problems with thefts occuring in the evenings, so they installed cameras in the air conditioning ducts in the ceilings in a few of the offices. A few weeks later, some cleaners were caught on camera and the contracting company got rid of them. The CCTV footage was not used by the company or Police to pursue prosecutions.

 

So it is possible there is CCTV, but this is for general security and not listening to conversations.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

unclebulgaria, as you say, that's different. That's a genuine security issue and targeted specifically at finding a thief. I was involved in Retail Security some years ago and - if needs be - we did that sort of thing.

Personally I think, from joeski's subsequent post, it's definitely a wind up.

Link to post
Share on other sites

I think covert recording by WP providers can be ruled out on two counts.

 

a) Cost. It's well documented that the providers are tighter than a ducks rear end, I can't see them forking out for costly equipment and paying someone to monitor the system.

 

b) Competence. It's also well documented that the average WP employee is as thick as two short ones, anyone tasked with monitoring the system would simply become inert due to limited brain function.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
im the the kind of person who thinks a lot and him saying that to me kinda freaked me out, also whenever i see him ingeus he says stuff like don't speak too loudly you don't know whos listening and stuff like that.

also he is not a friend of mine, just someone i met on the WP.

 

If business id being conducted in a public area, there is no expectations of privacy. If an adviser wishes to discuss personal matters, then it is only right that it should be done in a private room - As has been pointed out, you never know who is listening in on the conversation.... It could be me, and I'd be stirring things up if I overheard stuff that I shouldn't.... Want to discuss someone's criminal record, then I'll raise it as a breach of confidentiality with the DWP and watch the s*** hit the walls.

 

joeski: There is no 'R' in "fiend" :!:

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.
Link to post
Share on other sites
Ah... One of the tin foil hat brigade.

 

 

Nuff said !

 

Quite. And, well, for what reason would the government do this? It would be logistically difficult to implement, tedious and expensive to monitor, relatively easy to detect and horribly illegal.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites

Sounds like the guy you spoke to has some mental health issues. As others have pointed out, it is important to think logically and sensibly about these things. The type of surveillance being suggested would cost millions nationwide and would involve lots of people to staff it, and what could they possibly get out of it?

 

 

Sadly paranoia is a symptom of quite a few mental health conditions.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites

Your friend might be right, I wouldnt put anything past the tyrant government. If they can monitor all your internet and phone activity there aint no limits to what they do.

Try watching some Alex Jones stuff on YT.

Link to post
Share on other sites
Your friend might be right, I wouldnt put anything past the tyrant government. If they can monitor all your internet and phone activity there aint no limits to what they do.

Try watching some Alex Jones stuff on YT.

 

No, seriously, don't watch Alex Jones on YT. Really, don't. They can't monitor all you internet and phone activity, and there's no reason at all, whatsoever, why they'd bug WP premises to snoop on people. Good grief, people! There are real problems out there, there are people suffering because of welfare reforms.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites
Sounds like the guy you spoke to has some mental health issues. As others have pointed out, it is important to think logically and sensibly about these things. The type of surveillance being suggested would cost millions nationwide and would involve lots of people to staff it, and what could they possibly get out of it?

Sadly paranoia is a symptom of quite a few mental health conditions.

 

Just because I am paranoid doesn't mean they aren't all out to get me, or that I am a loon!

Any opinion I give is from personal experience .

Link to post
Share on other sites
Just because I am paranoid doesn't mean they aren't all out to get me, or that I am a loon!

 

 

Some mental health problems involve paranoia.

 

 

Not all with mental health issues experience paranoia.

 

 

Not all paranoia indicates a mental health problem.

 

 

Most paranoids have nothing to be paranoid about.

 

 

A tiny number of paranoids are not paranoid, and there are indeed people out to get them.

 

 

100% of paranoids believe they are one of the 'tiny number' with something real to worry about.

 

 

 

 

 

 

And though not a paranoid, I am one of the medicated mentally ill, and please be aware that we prefer the terms 'nutter' or 'fruitcake' to 'loon'.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites

I suggest wearing a tin foil hat to subsequent WP appointments to avoid brain matter turning to mush under the providers mind control gamma ray equipment.

 

For those unsure of how to go about constructing this essential piece of headgear, please consult your WP advisor as they have a specific course teaching paper hat folding skills.

 

Utilising tin foil instead of newspaper, or even stuffing a newspaper bonnet with shredded foil will ensure cranial integrity at all times, which is especially useful during the 'pumpkin positive' test. For those that have not experienced this test, it involves the advisor shining a torch in the clients mouth to see if their head lights up like a Halloween pumpkin.

Obviously the tin foil hat will prevent the upper part of the head resembling a 100 watt light bulb.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
Some mental health problems involve paranoia.

 

 

Not all with mental health issues experience paranoia.

 

 

Not all paranoia indicates a mental health problem.

 

 

Most paranoids have nothing to be paranoid about.

 

 

A tiny number of paranoids are not paranoid, and there are indeed people out to get them.

 

 

100% of paranoids believe they are one of the 'tiny number' with something real to worry about.

 

 

 

 

 

 

And though not a paranoid, I am one of the medicated mentally ill, and please be aware that we prefer the terms 'nutter' or 'fruitcake' to 'loon'.

 

Now my brain hurts! you did that deliberately didn't you. That is the proof that you ARE out to get me

Any opinion I give is from personal experience .

Link to post
Share on other sites
Now my brain hurts! you did that deliberately didn't you. That is the proof that you ARE out to get me

 

 

madgrin.gif

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites
I suggest wearing a tin foil hat to subsequent WP appointments to avoid brain matter turning to mush under the providers mind control gamma ray equipment.

 

For those unsure of how to go about constructing this essential piece of headgear, please consult your WP advisor as they have a specific course teaching paper hat folding skills.

 

Utilising tin foil instead of newspaper, or even stuffing a newspaper bonnet with shredded foil will ensure cranial integrity at all times, which is especially useful during the 'pumpkin positive' test. For those that have not experienced this test, it involves the advisor shining a torch in the clients mouth to see if their head lights up like a Halloween pumpkin.

Obviously the tin foil hat will prevent the upper part of the head resembling a 100 watt light bulb.

 

lol

Link to post
Share on other sites
Will it help if I wear one for my WCA?

 

 

 

Sure it will, and I can imagine what would be on the report:

 

 

'Claimant was well dressed and due to an apparent interest in crafts had made his own hat to wear to the assessment'.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...