sky broadband and talk overcharging

[hhh_88873]

So last year after having sky talk and broadband for a year my contract came to an end.

 

I wasnt happy with another price rise so rang them saying unless they brought my bill down I would leave. the projected bill was to be £25.90 a month after a third price increase in a year.

 

After some hard bargaining and temper tantrums I got an agreed reduction down to £15.90 a month and started my new contract.

 

The first payment of £15.90 went out as expected on 11/12/13.

 

Since then theyve hiked my bill back up to £25.40 a month and are refusing to accept that I had a reduction put in place, despite the exact right amount going out in december last year for the first payment.

 

They are refusing to reduce my bill and are saying theyll pursue me for the full years contract if I leave, despite the fact that they arent honouring the reduction they gave me.

 

Now, I specifically clarified on the phone to their customer service that th reduction to £15.90 was for the full term of my contract and not just a one off. In fact I went over it about 3 times to make sure I had it right.

 

Now Ive been whacked with £30 worth of bank charges as I wasnt expecting the bill to be what they requested.

 

They seem to be ignoring my requests to explain why a payment initially went out as agreed, and why its suddenly gone back up. They just say my bill is £25.40 now, like it or lump it.

 

Advice anyone?

[porkyp1g]

What did you have in writing?

[hhh_88873]

Sadly, nothing. It was agreed over the phone.

 

All I've got is the initial payment going out as expected at the agreed amount after I complained.

 

Sky are completely ignoring the fact that this payment went out and just flatly stating my contract was £25.40 all along.

 

I've pointed out the while point I complained I'm the first place was because it had increased to that, if I complained then, why would I accept it now, 2 months later?

 

And they won't even acknowledge or explain the initial payment at £15.90, seems they're trying to ignore the fact that it even went out in the first place.

[IdaInFife]

the 15.90 payment

 

can you post up your part of online billing how they come to that?

[hhh_88873]

Quick update after weeks of rowing and refusing to back down I seem to have got somewhere.

 

Sky said theyd arrange to have the calls listened to, and then changed their minds and said they didnt have the facility to do that.

 

I stood firm an demanded they actually did, and they finally gave in agreed to lower my bill, although not to the full discount I orignally agreed on. However, Ive got them to agree to a reduction of £5 a month plus refunding a bank charge, plus backdating the bill reduction on my next bill.

 

So not a complete victory, but maybe the best compromise in the circumstances

[porkyp1g]

Glad you're kinda sorted...