Jump to content


  • Tweets

  • Posts

    • Update. The ASB team have categorically said they want to send a letter to the idiot saying... you are upsetting your neighbor, please come in to talk about this, we need to tell you we have no power to do anything about this though... WTAF?   They also said my only option to stop idiot parking and obstructing our kerb is to park our other car outside idiots property 🤔 because the car is now not obstructing enough to get a ticket and not breaking any law! Even though it's obviously being done to cause annoyance.   Just seems beyond belief!
    • Ok, quick update on this.  Mediation didn't happen - mainly because I missed the deadline for agreeing to the date - I didn't realise the deadline was quite so tight - and I had been away for the weekend and not reading my emails - anyway - although it was bad to not formally respond, it didn't really make too much difference because due to the lack of viable evidence provided by the claimant, mediation would have been pointless.   So I've been waiting to head what court date has been allocated to my case. However, instead I received a "General Directions or Order" letter.    Sorry - I meant to bring it in (to where I'm writing this).....but basically the gist of it was that the claimant had 14 days to respond providing evidence e.g. signed credit agreement etc. - and then I had 14 days after that to respond stating whether I accepted that evidence and whether I wanted to withdraw defence.    The letter was sent around the beginning of the month - therefore their 14 days are more or less up - I haven't heard anything - albeit, I need to factor in postage times - but surely this means my 14 days are not really 14 days....but more a case of the time left before the end of October and when or if I get anything from the court of the claimant with their evidence.   My question really is:    Is it a stupid question - but I cannot really do anything until I receive anything - at the moment, the court won't know what they've sent me (in response to my CCA request) - i.e. the poorly presented application form - meaningless statements - no clear signed credit agreement etc. - so this step is basically the court asking whether there is enough evidence in order to allocate a court date?   I'm assuming I should get a copy of whatever the claimant provides to the court?   Many thanks  
    • hello again, do you think this witness statement better suits my needs witness 2.pdf
    • Hi all   Does this link indicate whether or not Woodside Park station is under the TFL Byelaws or not, as I'm a bit confused?!   https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-2209-1819   Rgds. Andy
    • I am hoping someone can offer me some advice concerning an issue with my former landlord, please. In short, I took possession of a property he was letting out just over ten years ago. Having viewed and been offered the letting, I accepted and paid the deposit plus the first month’s rent and moved in. Meanwhile, the landlord had gone on holiday and it was not until a week or so after I had moved in that I saw him again when he came around to see if we had settled in OK. I told him all was fine and took the opportunity to ask him where the parking space was located as there is only “pay per hour” on street parking outside and a commercial car park approaching half a mile away. He said there was no parking included with the accommodation. Yet the lease which we had each signed clearly stated that the property included the use of a parking space. He told me that this was an error on his part and that there was no parking space included with the property. Having already vacated my previous letting and paid the deposit and the rental advance and moved all my effects into the new letting – in addition to not wanting a major fallout with my new landlord (I also had a wife and three children to consider), I erred on the side of caution and did not press the matter.   However, the kids have all grown and flown and we have been obliged to downsize to a one bedroom apartment (with parking, happily). This was nearly three months ago and I have only yesteray received contact from my former landlord’s lawyer stating I still owe him (the landlord) money. I am waiting to learn the grounds for his claim and have requested a full breakdown of that alleged indebtedness from his lawyer but, having been very good tenants who always paid the rent on time and not only took great care of the old property but also did a lot of unpaid work improving it over the course of our ten year residence, I am quite annoyed to be treated so meanly. Regardless of whether or not it transpires that I do, unwittingly, owe this man money I am wondering whether or not I might have a counter claim against him for the false representation of his lease and perhaps even be compensated for the ten years I spent paying for on street parking as well as putting up with the daily (often hourly) inconvenience of that.   If someone could advise me, I would be very grateful.   Thank you.  
  • Our picks

belastigt

Ryanair alcohol in packed luggage

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2091 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I was flying back from Treviso, Italy to London Stansted wtih Ryanair.

 

I was given as gifts one bottle of Whiskey and one bottle of Rum, both 40% ABV. Total volume was 1.5 litres.

 

I knew that I wouldn't be able to take them in my bag as security don't let you take liquids so I bought a packed luggage for £30 the day of my flight. I got to the airport early and went to check in my bag at the bag drop-off. A ryanair staff member asked what was in the bag and I told her. She said I can't check in alcohol as it will explode in the flight. I told her I had bought the checked bag only for this reason as otherwise I'll just carry it with me as my carry-on.

 

I argued with her for about 5 minutes that it was physically impossible for the alcohol to spontaneously explode, but she said this was ryanair's 'policy'. It was clear that she wasn't going to let me take the bottles (although eventually she did say wine would have been ok, despite also saying ryanair strictly allowed NO alcohol in checked luggage). I asked for a refund of checked bag as I wasn't using it, she refused on the grounds that I should have checked the terms and conditions before buying. I gave up as I did have a plane to get, and went home.

 

At home I checked whether this was true and found Ryanair have no such policy. Clawing the internet for as much information as I can find it seems the general regulations are up to 5 litres of under 70% is fine. I tried to contact ryanair to again get a refund but found no contact details for them.

 

Eventually I submitted a complaint to them through their ridiculous ask a question form. A few days later I got a response saying ryanair advises customers not to travel with dangerous goods. Quite a frustrating reply as it admits they have no policy against the alcohol and is a complete straw man of an answer. Of course I could not reply to this, just start at the beginning again.

 

I checked to see if there was anyone I could escalate the complaint to. Ryanair effectively sold me something and then stopped me using it, but have kept the money. To me that is theft, never mind the needless costs I have incurred from not being able to take the alcohol with me.

 

The only thing I could find as a route to complain was through the CAA. I filled out their form and submitted 'correspondence' between myself and ryanair. I got an answer the next day saying they couldn't help as I hadn't given ryanair adequate time to reply, despite them already having answered that they won't refund the money.

 

Does anyone know what I can do here? It surely can't be right that ryanair can charge for things they don't deliver. And who can this be escalated to? The UK doesn't seem to have a travel ombudsman which is ridiculous when you think about it.

 

Thanks for taking the time to read anyway

Share this post


Link to post
Share on other sites

I tried googling this question and from what I can see, you can bring alcohol in luggage that goes in the hold so long as it doesnt exceed your allowances - both in weight and quantity.

 

Wha I also read is that is surprising that Ryan Air gets any repeat custom they have a such dreadful name. Apparently they are one of the more ruthless companies as regards to baggage and appear to dream up any number of reasons for denying you taking something on the plane.!!

 

As for the CAA - I would resend the letter and point out that you had indeed received a response from Ryan Air, so you are not sure why they say you havent permitted enough time !! Could they please follow up with your complaint !


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

The only regulation I can find

 

 

Please note, you can’t take alcoholic beverages with more than 70% alcohol content (140 proof), including 95% grain alcohol and 150 proof rum, in your checked luggage.

You may take up to five liters of alcohol with alcohol content between 24% and 70% per person as checked luggage if it’s packaged in a sealable bottle or flask.

 

 

Next time you travel with Ryanair don't bother telling them if you have alcohol in your checked in bags since its not against any rules.

Share this post


Link to post
Share on other sites
Quite amazing, as they sell you bottles on the flight! :lol:

 

I suspect the check in staff concerned may do this regularly. Beats buying your own booze !


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

How did you pay for the checked baggage? I'm guessing it was a debit or credit card, so try performing a chargeback since they effectively denied you the service that you had paid for.

Share this post


Link to post
Share on other sites

Thanks for the replies.

 

I paid with a debit card so I don't think I can get a charge back. I'll try calling the CAA again today and see. At a certain point it just isn't worth it. I see Ryanair expect me to write to them in Ireland. Beyond belief.

 

Incidentally I wouldn't have told Ryanair about the alcohol but they specifically asked and I was foolish enough to be honest. The whiskey was 42% and the rum was 40% so both significantly under 70%. I am certain I am right here it is just remarkable how difficult it is to get a refund. There comes a point when this is just fraud/theft right?

Share this post


Link to post
Share on other sites

You can get a chargeback on Debit Cards. Just contact the issuing bank.

Share this post


Link to post
Share on other sites

What did you do with the booze? Did you leave it with those incredibly helpful Ryanair reps?

Share this post


Link to post
Share on other sites

Not my favourite people

 

Had a bag that was just over weight limit, told i had to pay £100 to check it in

 

What they neglected to say was this was the charge for ONE WAY! so when I came to check in for the return and got told I had to pay ANOTHER £100 I think it was only the close proximity of armed spanish police that stopped me going bats**t crazy!


omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...