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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Threat of legal action


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Hi, I wonder if somebody can help me with this. I took out a payday loan early last year, rolled it over once,n repaid it completely and thought nothing more of it. Back in October I started to get a barrage of calls, texts and letters from MMF claiming that I still owed money and the debt had been passed on to them. I got a lot of reassurance from this site and the sort of text/voicemail I was receiving was in line with what others on this forum have been getting so I was content to ignore them completely.

 

Today however I received the following email and a quick search of the forum hasn't revealed anything similar. Does anybody have any suggestions as to what I should do now? Should I keep ignoring them or start fighting back?

 

Thanks

 

Dear ***,

 

Reference: ***

Debt Balance: £424.50

Debt: Mr Lender Debt Assigned to Motormile Finance Uk Ltd

 

I am the Solicitor at MMF and have had your file passed to me, in relation to the outstanding balance on your account. I note that despite several attempts by my colleagues, this debt still remains unpaid.

 

Please be advised I have received instructions from the Directors of this company to pursue this matter through the courts to recover the outstanding balance. However, as a matter of courtesy, in order to save time and legal costs, I am writing to you to request that you make contact within the next 5 working days.

 

Could you therefore please make contact, without fail to come to an amicable arrangement, failing which I may have no alternative but to follow the legal route to recover the outstanding sums due. Please note that I am in a position to offer to you a significant reduction in the amount owed.

 

We therefore look forward to hearing from you shortly.

 

Kind regards,

 

 

Neal Chatrath

 

Solicitor

Motormile Finance UK Ltd (MMF)

 

Main: 0113 887 9888

Free Phone: 0800 996 1103

Web:

E-mail:

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Have you checked your credit file?

If not do so, and see if there is anything on there relating to this.

 

IMO I would continue to ignore, if you owe nothing then they will have a very hard job

getting you in court and ordering you to pay.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Did you send them a prove it letter? Chatrath is a solicitor, but he's just a muppet for hire, like the rest of them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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So he;s threatening everything before he even knows that he;s found the right person, or even confirmed the email is valid? I feel a SRA complaint coming on.

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Personally i would ignore, and if he tried anything then you can report him. Especially as, like i said, he has no clue if that email is even in use.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Surely I'm not the only one entirely unconvinced by the format and content of these emails and letters from MMF's so-called solicitors? They sound like something a bright 12 year-old could write. If you have any actual, personal experience with solicitors over any other matter you know they are far more professional than this and the structure and processes used are full and very articulate. You'd usually get a wad of information from them regarding the matter they are pursuing as that's what they'd present to a court as evidence, these look like chain e-mails and that's exactly how they make their phone calls too, I wouldn't ignore it, I'd do what I did and write them a reply telling them to only contact you in writing, please state in full and with evidence the debt they claim you owe and inform them all their previous actions break OFT guidelines.

 

Why is it also that these claims of legal action appear to be in patches? You can go back through other forums and find months of MMF threads where nothing like this is ever threatened and then you can find five or six different people who have experienced it over the same time period. It's like MMF and such companies use different attack formats and just rotate them to see if one of their so-called 'debtors' will just make a payment to them. Same as they do rotating the Mike and Shane recorded voice messages, which, by the way, I've had confirmed to me by a police officer, is breaking the law. It's threatening an improper action with malice and false intent.

 

Like I say sgt_pancake, I'd reply and in writing asking for what I did (see my thread below your's) and nothing more and see what happens. I'm willing to bet big the trail soon goes cold dead.

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A few things that really stand out to me as highly suspicious:

 

- No break-down of costs within the debt, any finance solicitor would provide this before putting their name to such a contact

 

- No solicitor addresses or signs off as 'The Solicitor'. That's a typical scare tactic used by pond-life DCAs. It sounds like something off a movie poster.

 

- If a solicitor was taking you to court on behalf of a client for an unpaid debt they wouldn't be offering you a significantly-reduced deal after claiming to want to save on legal costs.

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Sadly chatrath IS a fully qualified solicitor. However, like bryan carter, he doesnt care about the rules, just about making money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Then I would start to make some pretty strong complaints about this fool to all the agencies

employed to police this corrupt industry.

 

SRA, OFT, TS, FCA...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Sadly chatrath IS a fully qualified solicitor. However, like bryan carter, he doesnt care about the rules, just about making money.

 

He may well be but if he doesn't follow the law he isn't going to get very far with it when he tries to take people to court is he? Fly by night merchants, even those qualified in their trade, tend to get found out very quickly. Does anybody actually know anyone who has been successfully taken to court by MMF?

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Youd be very surprised tomo. MMF are ruthless in what they do and dont care about the law. if the debtor doesnt contest a court claim, then they go right for the jugular.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Youd be very surprised tomo. MMF are ruthless in what they do and dont care about the law. if the debtor doesnt contest a court claim, then they go right for the jugular.

 

Well hopefully as a company they are taken to rights by the OFT and Financial Ombudsman because it strikes me in some of their cases they haven't just not followed OFT guidelines, they've actually broken the law. I'm half-tempted now to speak to the Police again and actually report them directly, a crime number at the least could be very satisfying.

 

I've disputed my case for an unknown debt that hasn't been confirmed to me other than in a barrage of threatening texts and phone calls from a time when I suffered identity theft, they've started the early stages of threatening legal action (I had a one-line email which didn't even include my name!). I would hope that in any eventual court case any judge would be able to see their shocking and unlawful actions should anybody be unawares as to not dispute their claim.

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