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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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DVLA & my motorbike


northarea
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Little like previous threads, i bought a motorbike in June, taxed till end of august, i did not get the V5 so, looked up what i had to do and sent DVLA old address of owner, new address of owner, bike details etc and asked them to sent me a log book so i could retax at end of August. nothing, no logbook, no reply, nothing, contacted previous owner who eventually found V5 and sent it off. September, letter from DVLA with fine for not re-taxing or registering a SWORN £ 80.00.

Wrote back stating, I have insured the bike, I have MOT'd the bike, i cannot tax bike as they had not sent logbook, please send logbook and i will retax and pay any arrears. standard faceless letter came back, £80.00 fine for not retaxing etc. Again wrote back, catch 22, they are preventing me retaxing as they wont send me a logbook, "please read my letter" Standard letter came back, £80 fine, etc. I have now SWORN the bike as I cannot tax without a logbook.

I wrote back with info from this forum (thank You) i now have a letter from debt collectors, i read previously that this was not lawful while in dispute. Wrote to debt collectors ( Rossendales Debt Collectors) pointing out the illegality of their actions and stating.

No further correspondence will be entered into, i await my day in court.

 

Any comments/advice

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Hi northarea, and welcome to CAG! :-)

 

As this is an old thread I have asked the site team to set up a new thread for you.

 

I didn't think they would pass it to a debt collector when the whole matter is in dispute but nothing surprises me with DVLA.

 

I had to go to court over an issue with them when I flatly refused to pay a fine for taxing late when there was a postal strike and they kept insisting I hadn't paid for a month despite the fact that I sent them a copy of the tax disc! Their own legal rep gave up before we ever went before the judge and that was the end of it, but sadly I think it often does end up in court before they will ever back down. I'm beginning to think they can't have any legal advisors at all at their offices; they just quote from a script and won't back down.

 

So at the moment, you can't use the motorbike because they won't let you tax it?

 

DD

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Thanks for the reply, I agree, whatever i write, i get the standard letter back, i even invoked their dispute procedure, I'm sure they dont read any correspondence and just send the standard " you remain liable for the £80.00 LLP" and expect people to pay "because they say so" on a number of letters i have stated " take me to court" I'm sure this constitutes a grievance in any language other than theirs!

Your right, I cant ride my bike till i get tax, cant tax without a V5, they wont give me one, catch 22. I had planned to take the bike of the road during the winter anyway but, that should be my choice, not some faceless/nameless jobsworth. (none of their letters are signed)

Paul

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Hi Paul,

 

It's very fortunate that you didn't intend to use the bike over the winter and don't need it to get to work. As you say, that shouldn't be forced on you by the nameless jobsworths.

 

It took them at least six months to take me to Court. Maybe their new approach is to try to scare people into paying up by sending in the debt collectors without having to incur court costs. They must incur a lot of those when they lose cases!

 

Somewhere I have got excerpts from a Hansard Report of the House of Lords' debate on SORNs, etc., and how they are not supposed to penalise normally law-abiding motorists. It's not where I thought it was but I'll keep looking and post it up shortly.

 

DD

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Thanks for the info, the more I think about it the more I would like to be taken to court, could be a fun day out and i can ask for an £80.00 "fine" for the time and effort wasted!

 

Paul

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http://www.publications.parliament.uk/pa/ld200203/ldhansrd/vo031114/text/31114-01.htm

 

This won't all apply to you, but Lord Simons' statement that "the innocent motorist must not be the scapegoat for the lawbreaker" applies to everyone who is being fined by DVLA in cases like yours and mine.

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  • 3 weeks later...

Had two more letters from debt collectors, one says i should take my complaint up with the DVLA, last DVLA letter stated " no further correspondence would be entered into" 2nd letter stated proceedings halted for 28 days whilst my complaint is investigated. still no sign of a court date! getting interesting

 

Paul

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Your problem was that you didn't apply for the V5C when you bought the bike. DVLA won't send a new V5C in reply to a letter, it needs a completed form V62 and, unless you have the new keeper supplement from the sellers V5C, £25.

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  • 3 months later...

It now 2nd of May 2014, just had my 9th letter from Rossingdales debt collectors, despite my 8 replies on the lines of "I WILL NOT PAY" this one is worded, "Please be assured that this matter will not go away and we have every intention of collecting the outstanding balance" also " It is disappointing that you continue to ignore correspondence from ourselves" 8 replies is hardly ignoring!

Any idea how I force a court case?

 

Paul

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