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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just an observation here, with the new Laws coming in during April, will this see a upsurge in Bailiff activity before this date to get as many debtors on the books before April?

 

 

Or will there be a slump in activities till after April what is going to be the best way forward for Bailiffs in the meantime? Are there new fees coming in to force in April will it be much more expensive for the debtor? I have Pm'ed TT with a bucket load of questions with regards to this and other things, hopefully will get a reply soon, I know TT is very busy but the subject may bring to light much more than I know about.

 

 

Will forced entry be more widely used after April or has this not changed? The amount of Bailiff auctions across the country seem to be getting much higher than normal, as are those from Revenue and Customs, just s a thought here that's all. sticky here courtesy of tomtubby HMCS Forced Entry Protocol for use by bailiffs enforcing Magistrates Court FINES

 

 

Has there been more clarification as regards to Police Assisted enforcement with Bailiffs, have these rules been changed also? Is the attached PDF the correct file in regards the new changes please

 

 

Are there any rules regards the last paragraph on section 1? QUOTE "

“sum to be recovered” means the amount of the debt which remains unpaid, or an amount that the creditor agrees to accept in full satisfaction of the debt". Does this mean it is possible for a full and final offer available?

Also with this sticky here

Sticky: Closed: Removal of Implied Right of Access notices.....CIVEA advises bailiff companies to IGNORE the notices courtesy of Tomtubby again will the Bailiffs just add more fees to the debt? when displayed?

 

MM

Edited by mikeymack2002

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Mike,

 

Thank you for your message and your list of questions ( all of which are vitally important).

 

It is very unfortunate that the Ministry of Justice only released the new fee scale last week as there is a lot to take in before implementation on 6th April. Accordingly, I have been VERY busy indeed. During the next few days I will be adding a lot a new information on the following thread and this will include answers to your "bucket load of question".

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?414547-The-Taking-Control-of-Goods-(Fees)-Regulations-2014-released-today.

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Thx TT, just another thought for info too, I was at a bailiff's public auction today, when 3 mid priced Flat panel TV's were listed, but due to the poor care by the bailiffs these were damaged in transit smashing the screens, if, whilst in the care of a bailiff and this sort of damage is caused,, what recourse does the debtor have in way of compensation? this is asked as the value of the goods is dramatically reduced, then the goods fail to reach a decent price at auction, as the monies for the sale come off the debtors bill, but the debtor will not get a fair price for damaged goods!! just a thought. Also the value in this climate financially the goods are not as much sort after and a true price is not achieved is it, so in as much even more goods will need to le levied and seized to cover the debt, compared to the prices of sold goods at auction 18 months ago!

 

 

MM

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Thx TT, just another thought for info too, I was at a bailiff's public auction today, when 3 mid priced Flat panel TV's were listed, but due to the poor care by the bailiffs these were damaged in transit smashing the screens, if, whilst in the care of a bailiff and this sort of damage is caused,, what recourse does the debtor have in way of compensation? this is asked as the value of the goods is dramatically reduced, then the goods fail to reach a decent price at auction, as the monies for the sale come off the debtors bill, but the debtor will not get a fair price for damaged goods!! just a thought. Also the value in this climate financially the goods are not as much sort after and a true price is not achieved is it, so in as much even more goods will need to le levied and seized to cover the debt, compared to the prices of sold goods at auction 18 months ago!

 

MM

 

If the bailiffs damage the goods so as to make them unsaleable, and LCD TVs are much more delicate than an old CRT tube TV, I think they are liable to take "reasonable care" of goods seized in their custody, after all if the debtor redeems the goods by paying, and is given a broken TV back with a smashed screen I think they would have a course of action against the bailiff.

 

Incidentally if the bailiff removes a PLASMA TV and does not keep it upright, he has immediately caused damage as they must be kept upright due to the way the screen is made.

 

Other Caggers will know more fdefinitive answeres.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thx guys, believe it or not the TV's sold for a pittance, £12-00 each instead of the £200-00 ish they would if intact, so does this mean just a few pence will come off the debt after the fees that will be charged? I personally think this is wrong, now with the bailiff's seizing more and more Flat panel TV's the debtor will lose double in the long run, no TV more fees, longer debt more levies, seems like fee manipulation to me if you look at it from a criminal point of view! I.E. a TV is seized in perfect working order, it arrives at the auction damaged screen, (not saying deliberate just carelessness) with that in mind the bailiff knows it will sell for much less and can continue to fleece the debtor.

 

 

MM

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If the bailiffs damage the goods so as to make them unsaleable, and LCD TVs are much more delicate than an old CRT tube TV, I think they are liable to take "reasonable care" of goods seized in their custody, after all if the debtor redeems the goods by paying, and is given a broken TV back with a smashed screen I think they would have a course of action against the bailiff.

 

Incidentally if the bailiff removes a PLASMA TV and does not keep it upright, he has immediately caused damage as they must be kept upright due to the way the screen is made.

 

Other Caggers will know more fdefinitive answeres.

 

This is not quite true and is a bit of an urban myth,they say not to transport it laying down as the screen on a plasma tv is more delicate, couple this with the large size of the screen and you have the strong possibility of the screen flexing and breaking,in most manuals for plasma tv's they tell you to lay the tv flat on the floor taking care that the screen is on a flat clean surface so you can then attach the stand.

 

Any way back to the op's post.

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LOL my post is going to be very long winded, due to the new rules in April, I am just trying to get ahead of the new charges, enforcement rules and rules of forced entry by the Bailiff, as we all know this is going to hurt the debtor in the long run, but concerned at the possibility of a rogue bailiff causing damage to a debtors goods to gain more fees.

 

 

I for one do not intend on getting on the receiving end of a bailiff.

 

 

I think that TT will be posting up some more info over the next few days so will wait to hear from them with the questions already Pm'ed to them

 

 

MM

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This is not quite true and is a bit of an urban myth,they say not to transport it laying down as the screen on a plasma tv is more delicate, couple this with the large size of the screen and you have the strong possibility of the screen flexing and breaking,in most manuals for plasma tv's they tell you to lay the tv flat on the floor taking care that the screen is on a flat clean surface so you can then attach the stand.

 

Any way back to the op's post.

 

The damage is caused when they lie it on it's back in the van, and pile other things onto the screen, as they do.....the screen is fragile and easily damaged as you rightly point out. Anyway, surely there is a duty for the bailiff not to damage goods in their care.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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M y point exactly, with the total disregard to the debtors goods held in trust for a sale/return they can cause a total loss of the goods. This is why I asked the question.

 

 

also will the bailiff have to replace the goods should the debtor pay within the 5 days or is it tuff luck on the debtor?

 

 

MM

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I find it strange that they would deliberately damage goods,surely they need to sell them in good condition to raise money.When i moved house the removal men had insurance and i did actually claim for a tv that had a cracked case,their insurance paid straight away,wouldn't the bailiff have similar insurance?

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I find it strange that they would deliberately damage goods,surely they need to sell them in good condition to raise money.When i moved house the removal men had insurance and i did actually claim for a tv that had a cracked case,their insurance paid straight away,wouldn't the bailiff have similar insurance?

 

Bailiffs take stuff and chuck it in the back of their Berlingo like a Yodel Courier does....LCD and Plasma TV screens are too delicate to be carried unboxed, or otherwise unprotected

Edited by brassnecked

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