Cancelling Virgin because of price rise / avoid fees

[Complete Misfit]

I wanted to cancel my broadband / phone line service with Virgin. I phoned up to cancel a few months ago but was told of the cancellation fees so I didn't bother. I have recently found that I could cancel without charge because they are putting the prices up in February. But apparently you can only cancel a month after they first tell you about the price increase.

 

The problem is they emailed me about it in November, so now the month has passed. I was wondering if there is any way that I could still cancel without any charge?

[dx100uk]

wy do you want to cancel

 

if its because you can get it cheaper else where

phone 150 and ask to speak to retentions debt

 

tell them you are going elsewhere

and they'll often match the deal.

 

dx

[Complete Misfit]

I wanted to change to BT, saw a better deal and I can get sport with it. Don't really want another contract with Virgin.

[dx100uk]

but you cant beat virmin broadband speed....on BT.

 

I suggest you investigate XBMC

 

I will leave you to search that on the internet further......

[Complete Misfit]

Ah, had no idea about XBMC. Thanks dx If that works that would be great. Then I might phone Virgin and see if I can get a cheaper deal.

[placeborick]

As soon as you get through to the cancellation team they will sort it out for you.

I always tell them they have priced me out of the service and i cant afford the increase, no matter how small.

they usually give a one off credit equal to the extra charges over the year.

[Conniff]

I dream of returning to Virgin. Changed to BT because of cost, what a stupid mistake. There is not one thing about BT that we like. You even get a bigger discount from Virgin for paying the line rental annually £64 Virgin Vs £50 BT. Even the remote handset is a rubbish design.

 

 

Roll on the end of BT contract, can't wait to change back even if it does cost more.