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Cancelling Orange Upgrade Prior To Receiving Handset


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Hi, just looking for a bit of advice.

 

My mobile contact is due up first week in February, so contacted orange last night to see what deals they had. I was offered an upgrade deal which I accepted however speaking to friends I could get a better deal elsewhere therefore phoned them this morning to say was going to be cancelling the upgrade and was giving them their 30 days notice to move elsewhere. I was told no problem if I declined delivery of the handset (which is likely to be tomorrow) once they have received it and logged back into their inventory I would then be able to give my 30 days notice. I was advised this could take 10 working days. This doesn't seem right to me. I've asked for it to be noted I'm giving my 30 days notice form today. I know it's only 10 days but that practice seems wrong to me. Is this correct?

 

Thanks

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Had this problem with Vodafone recently, I wanted to upgrade in store because they had a better offer elsewhere.

I would imagine its the same system and process... And speaking to Orange is a waste of time.

 

Log an official complaint via email or letter to headoffice. Also find the Email @ CEO Email

Say you dont accept this, and that they are preventing you from leaving.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi, just looking for a bit of advice.

 

My mobile contact is due up first week in February, so contacted orange last night to see what deals they had. I was offered an upgrade deal which I accepted however speaking to friends I could get a better deal elsewhere therefore phoned them this morning to say was going to be cancelling the upgrade and was giving them their 30 days notice to move elsewhere. I was told no problem if I declined delivery of the handset (which is likely to be tomorrow) once they have received it and logged back into their inventory I would then be able to give my 30 days notice. I was advised this could take 10 working days. This doesn't seem right to me. I've asked for it to be noted I'm giving my 30 days notice form today. I know it's only 10 days but that practice seems wrong to me. Is this correct?

 

Thanks

 

Thar be dragons!!!

 

This is exactly the kind of situation where you will find yourself having to deal with denials, lost phones, threats, blighted credit record etc.

You are right that a verbal cancellation is quite sufficient. Protect yourself by putting it all in writing. Do it now.

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