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Whatever Happens - sold correctly but....


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HI all,

 

new to the forum,

 

I went to currys last year and purchased my 60" Samsung Plasma,

the last one they had was the display model,

there was no money off the TV i did ask,

 

now i was told about their whatever happens policy,

£160 5 years,

the salesguy knew his stuff,

 

infarct blew me away with his technical knowledge

and explained like the paper work mentioned

if the TV breaks down and they cant fix ill get a like for like model.

 

Now being a Plasma TV i knew that if it did go wrong it would not be repaired so signed up.

 

fast forward a year later

 

i am in currys in the queue,

where i am over hearing a conversation about a customer who has an x display tv like me

and only getting the price he paid back for tv as they will not honour a like for like tv for x display models!

 

I get home and check my paper work and then check online,

it mentions nothing in the paper work about x display tvs

but it does on the website,

what are my rights in this situation

 

1) staff member told me it would cover my TV

2) The warranty is the same as it would be on a new tv of the same model

3) the original paper work does not mention that it does not cover x display tvs from what i can see.

 

I thankyou all in advance for your help.

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The Whatever Happens policy is in my opinion rubbish, for accidental damage please have this included in your household contents policy if not included already, please check your policy to see if accidental damage is covered.

 

The TV that Curry's sold you is covered the the Sale of Goods Act so you are fully covered in-case it breaks down and suddenly goes kaput or bang.

 

Cancel the Whatever happens policy but check the cancellation terms first so you do it correctly and are not penalised.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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If you can find me a 60" Plasma for £400 let me know...as thats how much i paid for it.

 

I took the warranty as it does in my paperwork cover accidental damage, the salesguy was quite honest, he showed me the salescard and paperwork that states

 

"we'll fix it or replace it - if we are unable to repair/fix it we will replace it with the same or similar product" now thats the sole reason i signed up as i am not going to accidentaly break it, but if and when it does go wrong ill be expecting another 60" plasma as i got the one at a steal at £400!

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they very rarely honour any accidental damage claim. esp on TV's.

 

most home insurance policies don't quibble upon such matter

and insure you whole house contents to boot too

for much less than knowitnothings insurance.

 

sadly most warranties are a total waste of money.

 

as point SOGA covers you bar accidental damage for FREE anyhow.

 

the fact that you paid less or that it was ex display make NO ODDS.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Very rarely honour claims for acc dam? I bet they have hundreds of thousands of these warranties in place and if they really didn't honour the terms of their agreement you would see more than a couple a week posting on here. I think your comment is way off and wrong IMHO.

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You claim it was sold correctly and then say:

 

1) staff member told me it would cover my TV

2) The warranty is the same as it would be on a new tv of the same model

3) the original paper work does not mention that it does not cover x display tvs from what i can see.

 

but that's not how it is, so it was miss-sold.

 

Do you have a fault with yours ?

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Hello there,

 

Unless the paperwork specifically refers you to the website's terms & conditions you can argue that you are exempt by the ex-display clause. They would have needed to have drawn it to your attention prior to contracting. It doesn't appear that they have.

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Very rarely honour claims for acc dam? I bet they have hundreds of thousands of these warranties in place and if they really didn't honour the terms of their agreement you would see more than a couple a week posting on here. I think your comment is way off and wrong IMHO.

 

BBC Watchdog Clip on Curry's Knowhow...

http://www.bbc.co.uk/programmes/p01ld8nc

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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How many examples or complaints there would you say there was compared to the total number of accidental damage claims in total. I still can't for one second think that these cases would be the majority, unless you can show me otherwise. I still think dxs sweeping statement is wrong.

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