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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone charges


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Hi group. Need some help with a £760 bill from Vodafone. I got a iPhone for my 17 year old neice on a 24mth contract 21mths ago (so 3 left) at a monthly charge of £32. She has learning disabilities and the words 'no' and 'dont' mean little.

 

I should never have gotten it as back in July I noticed (after a few mnths of it) a £600 bill for June.

 

When I queried this with Vodafone they said the charges had been rattled up using premium rate messages at £10 a throw. I asked them to restrict the service to incoming only.

 

A month later I paid them the 600 and reconnected the phone *if* a bar was put in place so I didn't get any more nasty bills like that.

 

But she kept doing it. Same thing. It's a website you enter your number on and buy things for a virtual 'doll'. Click buy and it sends a text you confirm which charges £10.

 

I contacted them and they're insisting it's valid and is owed. How is this possible? Surely this 'bar' that was put in place should have prevented her doing that?

 

It isn't funny. Nearly 2000 she spent 6mths ago and now it's repeated. 300 one month, 450 the next. It only came to the fore as my bank account was literally empty and the bank refused 767 payment.

 

I really am shocked and at my wits end. My fault for not keeping a better eye so I paid last time but surely I now have some recourse since Vodafone themselves say a restriction *was* put in place 6th of July.

 

just the wrong one. Surely this is their fault?

 

Basically the bill was hundreds every month. I asked for a bar to stop it recurring but they didn't and it has.

 

Can anyone help me? Many thanks, Mary

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there is a Vodaphone rep on here so am sure he will be able to help

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Thanks bobcat :-) Am really worrying about this this time... It's not a won't pay but a can't. Especially when I thought it dealt with. Taking a loan out to pay for a virtual doll's shoes will be very hard to take.

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you are welcome, you will find a lot of help on here and am sure someone will be along very soon

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Hi and welcome to CAG

 

I have moved your posts to the Telecoms forum where the VF rep mostly resides.

 

Can you follow the instructions in this link fully

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2013**&p=3683706&viewfull=1#post3683706

 

Once that is done, you will (eventually) get an automated reply number. Please post this up on this thread.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Now that you have a link to play with on to Vodafone.

 

I'm afraid that it is likely VF will not have any discussions with you on their systems. For whatever reason (my opinion-p*ss poor training) the 'customerservice' (or lack thereof) reps tend not to make complete notes on the system when contact is made. Hopefully that will not be the case here.

 

Lee (the VF rep) does have some good results so let's hope he can help.

 

I would suggest you send VF a SAR to get as much account info as possible and also get any records you have of contact you had with VF (phone records-email records)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi Mary,

 

Thanks for making me aware of your concerns.

 

To enable me to get things looked into, could you email me with the relevant details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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