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Perfect Home,

Got a computer from them


all the insurance cover the lot,


little boy knocks it over and it smashes the screen,


being a touch screen computer we could use it.


so we contacted them told the what happened,


the we if we got it to stre and paid £100 excess on insurance they would repair it for us .


we wait and wait untill eventually my OH who is a software engineer contacts them who tell us that it couldnt be repaired


they would just minus the amout still owed on it off our existing bill.(we have other items)


we had effectively paid all that money for renting a computer for not even a year,


we went in several times and contacted store manager,


we said we wanted the product repaired and returning,


we over heard staff say they werent going to because the repair would cst £600 and we only owed £700.

after weeks out of work, due to intellectuall property being on boken comp and due nature of damge data retrieval ws not possible before returning.


we have now got a new computer


they apparently did s a discount n shorte.


I dont see how e have benefited at all.


we are back at square one.


Ive read and read my contract agreement and they have follwed no procedure on there,

the only its remotly like is repossession of goods because they are out an out refusing to return it....


.i want it back for the intllectual property on there


if they refuse can i sue them,


also can i sue them for loss of earning whilst computer ws in for repair and for distress during this time.


what are my rights with the broken computer


surly they cnt just terminate the contact with nothing for us,


in that event we should have got a cash pay out and we shuld hve recieved letter notifying us of end of contract


but we still have nothing.


store manager refusing to speak to us

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we have PH here i'm sure they will comment.


I think you will find its an HP agreement

and the goods are theirs to as they wish until you've paid for it.


as for the 'useless' insurance

they all are !!


get it reclaimed.


now your data and subsequent 'loss of earning..


.no sadly you cant


its your bag to back up your data.



upon the IP issues


all they have to do is securely wipe the drive


I take it whilst you had this working to an external screen


you did remove and back up all your data?





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no we did not back up data we assumed we were getting the product back nd we couldnt bak up the data, the screen and digistiser were cracked so we couldnt navigate anywhere even using a mouse. what are my rights. We had paid more thn a 3rd and they havent follwed correct protocol, i believe i should be refunded or compensated in some way as i did not ree to terminate the contract, they rvokd it from me and didnt even follow their prcedur then.

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