Bensons for beds & 3'5yrs old 'collapsed' Relyon matrees with 5yrs Guarantee

[Pritchette]

Hi all. Hoping for some advice as to what to do next.

 

3.5 years ago myself and my husband purchased a mattress from bensons.

 

The make was Relyon and it came with a 5 year guarantee.

 

This mattress has been treated exactly the same as any mattress I have ever owned, yet one side of it has collapsed.

As a result it feels like we are sleeping on a small hill and is starting to cause awful back ache.

 

I contacted Bensons who then sent an assessor to take a look at the mattress.

 

He ruled that it has collapsed because it has been 'sat on' and therefore is not covered by the warranty.

 

I'm fuming as this mattress was quite expensive and I expected much better from such a well established retailer.

I don't know many ways to get in and out of bed without assuming the sitting position..

 

I have made my position clear to Bensons who have in return given me two options.

One is that I can pay £150 for them to replace it with a new mattress or

 

I can pay for my own assessor to prove them wrong (but it has to be by a company they pre approve!!!).

 

I don't have the money to do either and I'm stuck with progressively worsening back ache.

 

Interestingly it seems that there are many other people who have had the exact same issues as us with the same outcome.

How can they get away with this?

 

Does anyone have any ideas how I can proceed?

 

Any advice will be gratefully received.

[ims21]

Thread moved to correct forum

[Pritchette]

Thank you. I wasn't sure where to post

[dx100uk]

that's the usual excuse from them.

 

under SOGA you are covered

but yes sadly they can request an inspection

 

but

it has to be an INDEPENDENT one...not as they've said [usual for them though!]

 

is the 5yrs guarantee with them or Relyon?

 

dx

[Pritchette]

Hi,

Thanks for the reply. I believe it's with Relyon.