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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Transcom?


Ronnie1234
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Anyone heard of this company?

 

Called house earlier partner answered said I was here passed phone to me.

 

They said had I received letter I said no & they said they were sending me another copy in post about a personal business matter?

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Hi

There is a DCA called Transcom so it could very well be them

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Deffo a DCA, had dealings a while ago with them and the rest of their 'made up' partners.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?130085-Maroondevo52-v-CBS-Transcom-***WON***&highlight=maroondevo52+transcom

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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This is the OFT'S veiw.........

 

The debt collector should:

 

• use language you understand

• contact you at reasonable times

• only come into your home if you have invited them to

• tell you the time and date that they will visit you

• during a visit, leave your property if you ask them to

• when sending you a letter, include clear information about who they are and why they

are contacting you as well as the process that they are legally allowed to take to get

the money that you owe

• provide you with information on your debt, such as the amount you owe

• if you ask for it, provide you with more information about your debt, such as what

your original agreement was, and if there were any changes made to it later.

For more information on how to request information on your credit or hire agreement

see the OFT advice guide.

 

The debt collector should NOT:

 

• contact you if you have asked them to speak to someone representing you

• visit you at inappropriate places such as your work, unless you have told them they

can

harass you by calling you frequently or making threatening statements or gestures

• send you letters that do not clearly let you know who they are and why they are

contacting you

• pressure you into selling property or borrowing money in order to pay your debt

• pressure you into paying in full or in large instalments

• pressure you to increase your payments to more than you agreed to in your

repayment plan

• add collection charges to your debt, unless you agreed to this with the people you

borrowed the money from (any amount they charge you should be based on actual

costs caused by the collection of your debt)

• threaten to give the details of your debt to others unless they are allowed to by law

or tell you that they can take legal action when they actually cannot

• make you think that they are bailiffs.

 

Debt collectors do not have the same legal

power as bailiffs and cannot force their way into your home or seize your

possessions.

 

If you have a complaint about the debt collector the Financial Ombudsman Service may

be able to help.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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