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    • "Customer Appeasement" apparently So they refunded £10.4m without actually receiving the returned goods. Sounds a very thorough fool proof returns system they have there
    • Time for the papers as per @FTMDave's suggestion then.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GP has referred me to a local hospital for surgery I am not happ


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I need to go to hospital to see a specialist, I have the right to choose which hospital I am referred to by my GP. This legal right lets me choose from any hospital offering a suitable treatment that meets NHS standards and costs.

 

 

My GP has refered me for tests at a local hospital (before surgery for a cyst), and each time I have attended the local hospitals I have come home with an infection, and I am worried about going back to either hospital.

 

Last time I was given a choie of 4 hospitals inc a private hospital with an excellent record (i chose the private hospital to have surgery and it was fantastic)

 

I have booked the 1st appoitmnet at the local hospital (as that was the only choice on the letter) for a few weeks time.

 

But now I do not want to go there for my surgery to the local hospital but want to go to Ramsay's network of hospitals which is nearby this privaye and I was referred here a few months ago - this is where I want to go.

Shall contact the GP and ask him I don't want to have surgery at the local hospital and I want to go to Ramsay's network of hospitals because thats where I feel more confident with and there is a specialist there who I saw last time for surgery,

 

I have a legal right to choose which hospital I want to go to and my right is to choose the hospital.

Now I have to enter into an argument with my GP to insist on my rights. I am happy with the GP and dont want to have to do this but his reaction has forced me to do this.

 

He is a new GP at the surgery and the letter he sent had only 1 choice and not 3 oor 4 choices I was given when I was sent for surgery a few months ago by another GP at the surgery,

I've made a mistake and booked at the local hospital (which I regret it has a bad reputation and is not good, i'm not happy with it)

 

Shall I go ahead and cancel it online and then get it touch with the GP and ask him the othet GP at the surgery referred me to a specialist at Ramsay's network of hospitals who removed my last cyst and this is who I want to see.

 

I mean I was not even given a choice on the letter that came with the NHS online booking system. The GP is new to the surgery and looks like he choice the nearest hospital to my home which I do not want to go to.

Shall I cancel the online appoitment and contact the surgery and make an appoitment with the GP and request that he send me to Ramsay's network of hospitals?

 

The receptionists at the surgery will just try to fob me off if I ring them.

 

I am having sleepless nights knowing I have booked at the wrong hospital (where I don't want surgery)

I am going to cancel that appoitment and ask the GP to send me to Ramsay's network of hospitals where I had a previous cyst removed, what of the GP tries to fob me off?

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I rang the NHS online booking service and spoke to someone he told me to go back to my surgery ask to see the medical secretaries that are working there and ask them to include more choices for me.

 

the medical secretaries at the surgery stuck up with attitude...what happens if they try to fob me off what do i say to them?

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You will need to go back to your GP's surgery for this one.

 

It is your surgery that should give you the choice of hospitals, the central Choose and Book appointments line cannot alter this. In most surgeries this can be done with a simple phone call, any one of the receptionists should be able to add options for you (as long as they have smart card access to the service), you don't need to see the GP again.

 

It is an easy thing to do to add other hospitals, the receptionist would just need to enter your UBRN and then check the tick boxes for the hospital(s) you require - a two minute job.

 

The receptionist can't fob you off, it is your choice that's why the booking system is called choose and book!

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I followed your advice and have just been on the phone to the surgery I asked the medical secretary that I had spoken to NHS online booking service over the weekend and they ask me to ring the surgery to request more choices.

 

This was her reply "Why do you want more choices whats wrong with the hospital you have"

 

I told her I wanted my surgery at Ramsay's network of hospitals she said "well I will have to speal to the GP and see what he has to say"

 

I told her its my legal right to choose where I want my surgery. She was not happy at all and was insisting I go to the NHS Hospital which has a bad reputation in the area.

 

I suspect she will ring back and fob me off saying she has spoken to the GP and the GP says NO!

 

I am now going to make an appointment with the GP and explain I want Ramsay's network of hospitals for my surgery...its my legal choice I cannot be forced to have surgery at a place where I am not happy and don't feel comfortable with.

 

If this escalates then what shall I do?

 

The medical secretary was pathetic in her response not helpful at all - she wants me to go to the local hospital which is a no no no...I want to go where I was referred last time for the same surgery which was Ramsay's network of hospitals..

 

I can't see why the medical secretary is acting like this...what if the GP says now then what?

 

I'm not going to let this go

 

 

You will need to go back to your GP's surgery for this one.

 

It is your surgery that should give you the choice of hospitals, the central Choose and Book appointments line cannot alter this. In most surgeries this can be done with a simple phone call, any one of the receptionists should be able to add options for you (as long as they have smart card access to the service), you don't need to see the GP again.

 

It is an easy thing to do to add other hospitals, the receptionist would just need to enter your UBRN and then check the tick boxes for the hospital(s) you require - a two minute job.

 

The receptionist can't fob you off, it is your choice that's why the booking system is called choose and book!

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I followed your advice and have just been on the phone to the surgery I asked the medical secretary that I had spoken to NHS online booking service over the weekend and they ask me to ring the surgery to request more choices.

 

This was her reply "Why do you want more choices whats wrong with the hospital you have"

 

I told her I wanted my surgery at Ramsay's network of hospitals she said "well I will have to speal to the GP and see what he has to say"

 

I told her its my legal right to choose where I want my surgery. She was not happy at all and was insisting I go to the NHS Hospital which has a bad reputation in the area.

 

I suspect she will ring back and fob me off saying she has spoken to the GP and the GP says NO!

 

I am now going to make an appointment with the GP and explain I want Ramsay's network of hospitals for my surgery...its my legal choice I cannot be forced to have surgery at a place where I am not happy and don't feel comfortable with.

 

If this escalates then what shall I do?

 

The medical secretary was pathetic in her response not helpful at all - she wants me to go to the local hospital which is a no no no...I want to go where I was referred last time for the same surgery which was Ramsay's network of hospitals..

 

I can't see why the medical secretary is acting like this...what if the GP says now then what?

 

I'm not going to let this go

 

 

It's not really anything to do with the GP, he can advise that he thinks you may get "better care" or "be seen sooner" etc etc but it is your choice.

 

The receptionist/secretary you spoke to is either being mean for the sake of it or she does not know what she's doing!

 

Private hospitals have contracts with the NHS and you are perfectly entitled to use them via the choose and book NHS service, it's all part of cutting waiting times and getting seen sooner, usually if you go to one of these private hospitals you will normally be seen within a couple of weeks and a lot of the time it would be the same consultant that you would see in the NHS hospital.

 

I would ask to speak to the practice manager (who would know more about it than the GP anyway) express your concerns state where you would like to be seen and hopefully he/she will sort it out there and then. If not let the know that you intend to complain either in writing to the surgery or to the CCG's patient liaison service.

 

It's all about patient choice, it's not GP's choice!!

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annpow - I love your "It's all about patient choice, it's not GP's choice!!"

 

Thats classic :-)

 

I need to go to hospital to see a specialist, I have the right to choose which hospital I am referred to by my GP. This legal right lets me choose from any hospital offering a suitable treatment that meets NHS standards and costs.

 

 

My GP has refered me for tests at a local hospital (before surgery for a cyst), and each time I have attended the local hospitals I have come home with an infection, and I am worried about going back to either hospital.

 

Last time I was given a choie of 4 hospitals inc a private hospital with an excellent record (i chose the private hospital to have surgery and it was fantastic)

 

I have booked the 1st appoitmnet at the local hospital (as that was the only choice on the letter) for a few weeks time.

 

But now I do not want to go there for my surgery to the local hospital but want to go to Ramsay's network of hospitals which is nearby this privaye and I was referred here a few months ago - this is where I want to go.

Shall contact the GP and ask him I don't want to have surgery at the local hospital and I want to go to Ramsay's network of hospitals because thats where I feel more confident with and there is a specialist there who I saw last time for surgery,

 

I have a legal right to choose which hospital I want to go to and my right is to choose the hospital.

Now I have to enter into an argument with my GP to insist on my rights. I am happy with the GP and dont want to have to do this but his reaction has forced me to do this.

 

He is a new GP at the surgery and the letter he sent had only 1 choice and not 3 oor 4 choices I was given when I was sent for surgery a few months ago by another GP at the surgery,

I've made a mistake and booked at the local hospital (which I regret it has a bad reputation and is not good, i'm not happy with it)

 

Shall I go ahead and cancel it online and then get it touch with the GP and ask him the othet GP at the surgery referred me to a specialist at Ramsay's network of hospitals who removed my last cyst and this is who I want to see.

 

I mean I was not even given a choice on the letter that came with the NHS online booking system. The GP is new to the surgery and looks like he choice the nearest hospital to my home which I do not want to go to.

Shall I cancel the online appoitment and contact the surgery and make an appoitment with the GP and request that he send me to Ramsay's network of hospitals?

 

The receptionists at the surgery will just try to fob me off if I ring them.

 

I am having sleepless nights knowing I have booked at the wrong hospital (where I don't want surgery)

I am going to cancel that appoitment and ask the GP to send me to Ramsay's network of hospitals where I had a previous cyst removed, what of the GP tries to fob me off?

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