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need help - problem wiith quality & fitting Safestyle coposite door not very good


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hi I have a front door fix by safe style they call it composite door , the quality and fitted not very good, can any one can help me , who can I ask to certified the quality of the door please

 

 

when I order I have asked for a good strong, safety composite door, I have been supply with they call it guard door with bare wood show on top and bottom door, a 3 point standard lock and a very thin upvc frame

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Hello and welcome to CAG.

 

I'll move your thread to the General Consumer forum here and leave you a redirect to follow from this forum to the new one.

 

I expect the forum guys will be along later with advice for you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Take lots of pictures of the parts you aren't happy with in case you need them later or to prove a point.

 

Was your request in writing or verbal ?

 

What is the door warranted against ?

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  • 2 weeks later...

I have took some photo send email,send a recorded letter to safestyle , so far no reply, only when I fill customer service on line I give one star , then customer service say they will send engineer round , I thought the engineer come on the 15/1/14 will inspect the problem but he say his instruction is to fix the draft that I complain. I show him that the door frame not fix into my previous wooden frame at the bottom it start move outward to the top , when I put the pirit level it not straight,it got a 2cm gap on the top left corner, which then they fill with silicon,

After spend 5-10minute to move all the lock bracket on the frame , which may make the door lock system less secure,then he left.

only vebal when I asked for a grade door and an email ,say a composite door, my previous door upvc got 5point locking , so I thought all the door now got 5point. safestyle told me that my door is their A grade

their is a 10 year guarantee on faulty material and workmanship. Please help me I feel so stress, since the door fitted , they keep , try to avoid the problem . I have paid £950 for that door I think I have been rip off by Safestyle

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  • 3 months later...
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