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GE Money Mortgage - PPI

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Hi all, am completely new to this and have not found how to post in the appropriate section yet sorry!The question I have is in regard to my mortgage. I obtained my mortgage through the Mortgage shop In Barnsley. I thought they were a broker.


I had a less than perfect credit history at the time. It would appear now that my mortgage was arranged through a packer, who dealt with everything on behalf of GE Money home finance. It would appear that they did not have an FSA approval or credit licence and the company has since been dissolved.


Having looked in to this and the many off shoots through company house it seems they rack up debts and then close down. Anyway I digress.


When I took out the mortgage, both me and my wife were well payed and did not want to take out PPI, however during the course of the application we were telephoned and told that in order for the mortgage to be accepted, we needed to accept PPI.


I have since contacted GE Money to claim this back and also Cardiff pinnacle. They both state that I need to contact the broker, but as i stated they have been dissolved. What do I do next please.


How do i find out the adminstarter of insurer or are GE Money and Pinnacle just fobbing me off.I have got all info through SAR from GE Money due to claiming my charges and the amount was taken from my account and added to this charge account.


Do I need to SAR Pinnacle as well.? Help Any information of help would be greatly appreciated.


Thanks Mike.

Edited by citizenB
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Hi madmikey :)


I have moved you into the correct forum - purely administrative, you dont need to do anything.. but your thread will now show in the correct section :)


Righto, so your basis of mis selling is down to the fact that you were told the only way you would obtain the loan/mortgage would be if you were to have this product. Tsk, tsk.. naughty of them :)


If you do not have a copy of the original agreement which shows all the figures.. PPI, loan figure, interest rates, or statements, then yes. You will need to send a Subject Access Request to the original Lender.


There is a draft SAR in the CAG library.. follow the link below.


You will need to include £10.00 (statutory fee) with your request and they have 40 calendar days in which to provide this information to you.




You can either copy and paste from the first post in the link above, or download the pdf and simply fill in where necessary from the 2nd post.


Once you have the data, you will need to download the FOS PPI claim form from the FOS website - and complete a spread sheet with all the information. We can help you deal with that once you have received your statements etc.

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Uploading documents to CAG ** Instructions **


Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first


1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS


Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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Hi citezenb, I have SAR from GE Money with all my original documents. I know the amounts, and the statements show me paying it to GE Money, The application is even written on First National headed paper, however i cannot recall who the call was from. GE Money says to take it up with the mortgage packer who didnt have a credit licence to sell these items anyway.I just want to know who I should be chasing please. Mike.

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Hi Mikey , Were you and your wife Self employed or employed ? If self employed then as I understand it ,miss sold.

In fact it is miss sold because the Mortgage shop said you have to take out PPI.

You will get this back. Good luck

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HI Guys, Im not sure who made the phone call. The person we dealt with was self employed under the Mortgage shop banner, The details then went off to a company called The Mortgage Bureau UK, based in Rotherham. They were a mortgage packer. Theyre website has been taken down now, but before they did I downloaded all the info. They state that what ever they sell, there is no recourse through the FSA. It would have to go to court.

The company has since dissolved, however it still lives down the line through numerous names and is still trading today under a different guise. (Got to love companies house).

I have contacted The Mortgage Shop who have wiped their hands, I have contacted the person who went through the paperwork with us and he has his own mortgage company, but he has distanced himself from this as well.

Its funny but when you read the First national application form it asks for First national intermediary code and FSA number. How can a company not registered with FSA, then go on to sell a mortgage.

Anyway, my question is, how do I find out who dissolved the company/administrator and who am I going after for mis selling PPI? Help!!!

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