Buyer Wants Refund Before Returning Goods

[Surferdan]

Hi, Apologies if this is posted in the wrong section.

 

I recently sold an item on Gumtree. Buyer paid via Paypal

The buyer was not happy with his purchase.

Instead of simply asking for a refund he immediately lodged a dispute with Paypal and

within a few hours escalated to a claim before I had a chance to reply.

I have offered a full or partial refund in my response on Paypal.

Buyer wants a full refund - No problem. But wants a refund before he returns the goods.

I don't think it is unreasonable to have the chance to inspect the goods before telling Paypal

to refund him.

Is there any legal requirement to return the goods prior to a refund?

[rebel11]

Hi surferdan

 

Here's some information. you can post the link to the customer. http://sogahub.tradingstandards.gov.uk/explained

 

Distance Selling Regulations - Page 10 - http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

 

http://dshub.tradingstandards.gov.uk/

 

The Distance Selling Regulations apply.

 

You'll have to get him to use 'Tracking' so that you can track the parcel.

[citizenB]

I thought it was a requirement to return the item before a refund is issued ?

[renegadeimp]

Return then refund. No negotiation. Its a common **** where they take tge item AND the money.

[rebel11]

That's such an indictment of the human's.

 

Return then refund. No negotiation. Its a common **** where they take tge item AND the money.

[Surferdan]

Thanks for your replies

I pointed out to the buyer that he wouldn't expect to go

into a shop and walk out with a refund on the promise of

returning the goods the following week.

The buyer has now seen sense and is returning the item.

[ericsbrother]

In future, never offer a partial refund. the items are either unsuitable or they are as described etc. so for the former a fiull refund but no partial. All that does is encourage people to try their luck at a reduced proce, particularly inappropriate with an auction.