me & streamline.net

[Graciee]

Hi all,

 

I am another victim now.

 

I will NOT pay them.

 

Has anyone got good outcome from this ordeal? Thanks.

[slick132]

Hi Graciee and welcome to CAG

 

Can you give us brief details of your Streamline problems.

 

[Graciee]

Hi, I am new here.

 

Well, I have been with SL for over 6 years. I think each renew was around £ 50. anyway, I haven't been using my website for over years. I thought if I don't renew it, it will be cancelled. but I was wrong. Now the demand 80 quid including admin charge, with threat by using 'DCA'.

 

I was panicking and stressed.

 

Thank all, I found group of you. I am NOT alone here...

 

I was thinking of calling them , but it seems a waste of time and money(0844 number)... Should I email them by using some template here to them?

 

Just need some security!

 

Thanks

[renegadeimp]

Just ignore them or Send them the telephone harassment letter from the library, Tell them that no debt is owed, and then ignore them.

Edited January 8, 2014 by renegadeimp

[dx100uk]

own thread created

 

dx

[slick132]

Hi Gracie,

 

I would write them a letter to say :-

 

I cancelled my arrangement with you as I no longer needed your services.

 

I owe you nothing and, if you harass me with demands or threats, a formal complaint will be made to Trading Standards and The OFT.

 

[Graciee]

Thanks. I will.

 

That's what they say:

 

 

Hi xxxxx

 

Thank you for your query

 

The account will continue to follow or debt procedure.

 

A decision on whether or not we refer the monies owed to debt collection will be made in due course.

 

As you did not submit a closure request prior to 22.12.2013, the invoices due must be paid. Our renewal process is clearly outlined within the terms of service.

 

Kind regards

The Streamline.net team - Web hosting made easy

 

Find answers to frequently asked questions and search our range of how-to articles at the Streamline.net Support Centre

 

www streamlinesupport net

 

[slick132]

Was the letter above in response to my suggested letter in post #6, or is this what they sent you prior to that.

 

After sending the suggested letter, I would ignore them for now.

 

[Graciee]

This is what I sent:

 

Hi,

1.I do not owe streamline.net any money.

2.As this sum is clearly in dispute it is against the OFT guidelines for you to try to collect unless we can resolve this dispute. I will only accept a court decision to resolve this dispute.

3.Any further demands will be reported to the OFT,watchdog, Trading Standards and any Regulatory bodies concerned.

4.I am sure the next communications from yourself will be CCI (DCA)

if: Pass the matter to a debt collection Agency (DCA) while it remains in dispute.

or:

Register any adverse credit data against me with any Credit Reference Agencies, or cause or allow any such adverse data to be registered by a third party.

Also, if any adverse credit data is registered against me, I will seek compensation from you for actual or consequential damage caused to me or my reputation, using the courts if necessary.

I have taken legal advice, and will take this dispute further unless confirming that I will hear no more about this matter.

Yours faithfully,

zzzzzzzzzzz

 

 

Then they replied as above.

 

I sent again as you suggested. you know what, they didn't reply at all but simply closed my ticket.

 

Lets wait and see!!!

[renegadeimp]

Ignore them. Theyre trying to scare you but are taking a step back as you are showing you are able to stand up for yourself.

[slick132]

Agreed, do nothing more for now and let us know if they make further demands.

 

[Graciee]

One regular email has received... still wait..

[renegadeimp]

Theyll harass you one or twice, but you wont hear anything after that. 1&1 internet is exactly the same.

[Graciee]

One post from SL received last week. "Final Warning".. I wont do anything.

 

Let's see.

[slick132]

Noted and keep us posted.

 

[Graciee]

no news since.

 

Thanks, everyone.

[slick132]

That's good news.

 

[Graciee]

got email :

 

 

Dear xxxxxxxxx

Reminder – Please contact CCI Legal Services on 01766 771166 regarding

your account.

You can also make payment or arrange a payment plan online, by clicking:

 

www.ccilegal.co.uk/makeapayment/?reference=1404DOLxxxxxxxxxxx

or by calling 0845 6710043 and entering reference 51xxxxx

Thank you in anticipation of your prompt response.

 

Yours Faithfully

CCI Legal Services Ltd.

 

The CCI Centre, Snowdonia Business Park, Porthmadog, LL48 6LD

This message contains confidential information and is intended only for

the individual(s) addressed in the message. If you are not the named

addressee you should not

disseminate, distribute, or copy this e-mail.

For security and training purposes all calls are recorded.

This communication is from a debt collector. This is an attempt to

collect a debt and any information obtained will be used for that

purpose.

Company No 04358908 - Consumer Credit Licence No 627305 - Data

Protection No Z5640292 - Registered Office Stanhope House Mark Rake

Bromborough CH62 2DN

 

 

what a joke!

[slick132]

Hi Graciee,

 

I would just ignore this.

 

[pameredith]

I am having the same problem. The card details I have on file with them are out of date and as I no longer use the domain name or hosting with them I assumed everything would just lapse BUT now have received a final demand and threat of debt collection. I didnt get any previous notifications of money outstanding because dont use the email address anymore. They refuse to cancel the account but I dont want to have to pay for twelve months in advance when I dont use it at all. Any help with what I should do now?

[slick132]

Hi Pam and welcome to CAG

 

As per advice to Graciee, I would simply ignore all and any communication from them.

 

If they contact you again and you want to discuss your case further, start your own new thread using the NEW THREAD button at the top of this forum.

 

[pameredith]

Thanks so much for your help.Its very much appreciated. Will be in touch. Pameredith.