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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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kwik101

Kwik Fit review: wanted £405 for £30 repair!

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This is a strong warning to others regarding Kwik Fit's dubious business practices/incompetence and very poor customer service.

 

I went to my local branch (which I am considering naming) for an MOT. I was told that there was a parking brake imbalance and it would have to go back in for a brake check.

 

While it was in, Kwik Fit phoned me and after 5 minutes of explaining how brakes work, I was told that in needed new discs and pads at a cost of £405.

 

Fortunately for me, I declined the work and took it to a local independent garage who specialise in my make of car for a second opinion.

 

After inspecting it, they told me that:

 

The brake discs were absolutely fine

The pads had another 10,000 to 18,000 miles in them

 

And that all it needed was a handbrake adjustment. This cost me just £30!!!!!! I also paid £48 for an MOT and it passed.

 

By trying to charge me £405 for work not needed, it's either incompetence on the part of Kwik Fit or they are deliberately trying to charge for work (and parts) that are not needed. Personally I think it's the latter.

 

Either way, I won't be using Kwik Fit again.

 

I called head office to make a complaint. They took details and said that the branch ops manager would call me. 5 days later, I'm still waiting. I may pay him a visit and see what he says about it.

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Usual story with them.

Even if you brought in a car with new brakes they will try to get them changed.

I found the solution to overpriced unnecessary mechanical work by selling my newish car and buying an old one in good conditions.

I service it myself and take it to the mot only garage.

They are not linked to any repair garage so don't have any interest in saying that something is wrong.

Downside is that I really miss a newer car, but I was really fed up with the cowboy garages, main dealers included.

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Hi there,

 

We're sorry to hear about your experience at Kwik Fit. Apologies for the delay in contact from the area manager. Can you please e-mail customer.service@kwik-fit.com with 'Consumer Action Group' in the subject line and provide your vehicle registration number. We will locate your logged complaint and ensure that the area manager gives you a call as soon as possible regarding this.

 

Kind regards,

Kwik Fit Customer Service Team

customer.service@kwik-fit.com

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Great to see such a quick response from Kwik Fit.

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Great to see such a quick response from Kwik Fit.

Yes, but these complaints have been going on for years, and despite KS cust service dept on here, the ethos of the firm has never changed. I suspect that many of these complaints are born from the depots being on a large income incentive of some sort.

I draw great parallels between this firm and a major car dealer, who year on year have complaints levied against them. They won't change their business ethics as long as the public patronise them.

Despite all these internet complaints, Joe Public still provides them with much business.

It has also come to my attention that many of the younger people won't buy from sources which are not Big Brand Names.

It's ironic that the principles of these firms have been awarded the status of "SIR".

So, basically, the public have the answers in their own wallets.

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Yes, but these complaints have been going on for years, and despite KS cust service dept on here, the ethos of the firm has never changed. I suspect that many of these complaints are born from the depots being on a large income incentive of some sort.

I draw great parallels between this firm and a major car dealer, who year on year have complaints levied against them. They won't change their business ethics as long as the public patronise them.

Despite all these internet complaints, Joe Public still provides them with much business.

It has also come to my attention that many of the younger people won't buy from sources which are not Big Brand Names.

It's ironic that the principles of these firms have been awarded the status of "SIR".

So, basically, the public have the answers in their own wallets.

 

Can guess exactly which motor group your thinking about scania! :lol:

 

Kwik fit-up rep. You are notorious within the motor industry for this type of practice. OP tell everyone you meet your experience. Trading standards et al cannot and will not do anything. But with any luck kwik fit-up will lose their customers.

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Thank you for all of the replies and helpful information.

 

Firstly, Kwik Fit may have responded promptly on here, but will they actually do anything about it?

 

I've just been reading that Kwik Fit have been on Watchdog, other consumer programmes, and have been

in the national press for shady business practices and so I'm not expecting them to do anything about my experience

or change anything.

 

Trading Standards just said that that they'd leave the complaint on file!? Given all of the complaints, does anyone know why they haven't done anything

regarding Kwik Fit? Is it because the CEO is a "Sir", or is it because consumer law is toothless.

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According to the car, the rear pads have 14,000 miles left on them and the front have 27,000 miles on them.

 

Yet further proof that Kwik Fit are still up to their old tricks.

 

Have also been waiting a week for the branch manager to call me back with an explanation, so very poor cusotmer service as well.

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Did you follow the advice in post #3?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Did you follow the advice in post #3?

 

Yes, I contacted Kwik Fit via the email address in post number 3. I have heard nothing back. I'll update you in a couple of days. I'm not expecting to hear from them as there are no excuses for what they tried to do. I think that their reply on this forum is just to halt the thread or possibly a bit of token PR. We shall see though and I will keep you posted.

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Hi

Having just looked at afew thread regarding Kwik Fit, the threads seem to tail off so we have no information as to if the problems were resolved or not although I did find a couple where resolution was sorted.

 

I do find it surprising that the rep on here has not come back to you to inform you of any delays.

 

Once Trading Standards receive enough complaints of poor service, they then begin an investigation so it is always in the consumers best interests to 'dob them in'

 

As to your problem. You haven't lost anything but I do feel a GoG is warranted for the hassle they have put you through.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi

Having just looked at afew thread regarding Kwik Fit, the threads seem to tail off so we have no information as to if the problems were resolved or not although I did find a couple where resolution was sorted.

 

I do find it surprising that the rep on here has not come back to you to inform you of any delays.

 

 

 

 

Once Trading Standards receive enough complaints of poor service, they then begin an investigation so it is always in the consumers best interests to 'dob them in'

 

As to your problem. You haven't lost anything but I do feel a GoG is warranted for the hassle they have put you through.

 

I still haven't heard from Kwik Fit (as per post 10) but I'd at least like an explanation from them. I feel for all the people who paid for work that was not necessary. I don't want anything from them, I just feel it right to warn people about them.

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Just to add, unless Kwik Fit come up with a good explanation I feel it only right to tell my 500+ local facebook friends about my experience at their local Kwik Fit.

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101, you can tell 5000 of your friends but that will make little difference. The public are fickle creatures and if they think they will get it cheaper or quicker from kwik s---t then despite what advice is given they will go back.

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Hi there,

 

The area manager tried to get in contact on Friday but the contact telephone number we have on file for you was directed to a voice mail inbox for a recruitment company. Could you please e-mail customer.service@kwik-fit.com with 'Consumer Action Group' in the subject line to confirm the best contact telephone number and a time in which to discuss this.

 

Kind regards,

Kwik Fit Customer Service Team

customer.service@kwik-fit.com

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The Kwik Fit ops manager did get back to me on Friday, and so I'll summarise his main points here:

 

--Kwik Fit measure the pads and discs according to manufacturers specifications and it is on that basis that Kwik Fit choose which need replacing.

--The hand brake imbalance could have been caused by something other than the hand brake just needing an adjustment.

-- He also invited me in to have the car re-inspected and said that if needed they would replace the pads and discs at no charge and refunded the initial MOT cost.

 

I was grateful for the explanation and MOT refund, although I declined the re-inspection. My knowledge of car mechanics is very limited and so I'll leave it to you to make up your own mind about Kwik Fit and the response.

Edited by kwik101

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In my opinion, the response is pretty reasonable although the issue should never have arisen in the first place.

 

Take the money and run.:wink:


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I would have taken up the offer of a reinspection. If they told the truth, you get brand new pads and discs. If they lied, you have grounds for a formal complaint and get trading standards involved. Win/win for you.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Same thing with me, exactly the same. KF in Cambridge told me my discs and pads were dangerous and that my discs were below spec. When asked what "Spec" was, he responded 300mm... When I told him 300mm was precisely One Foot, and that I was driving a Nissan Primera, not a Boeing 767, he got shirty and told me it would be my fault if I had an accident, yadda yadda... Took it for an MOT at my local garage, no discs or pads required, passed MOT. Wheels off, mechanic told me that the brakes were absolutely fine.

 

Moral of the story, support your local garage rather than Kwik Sh*t. Two tyres at a local garage, £99 (Budget), KF couldn't beat it, despite their promises. Absolute Shower...

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If you took a brand new car straight from the dealer to kwik fit they would still try to flog you new brakes and pads :-D

Good on VW and Audi (maybe other cars but don't know) for having a brake inspection slot with marks on it so owners can check pads thickness by themselves.

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If you took a brand new car straight from the dealer to kwik fit they would still try to flog you new brakes and pads :-D

Good on VW and Audi (maybe other cars but don't know) for having a brake inspection slot with marks on it so owners can check pads thickness by themselves.

 

You forgot the shockers

:madgrin:

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