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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwik Fit review: wanted £405 for £30 repair!


kwik101
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This is a strong warning to others regarding Kwik Fit's dubious business practices/incompetence and very poor customer service.

 

I went to my local branch (which I am considering naming) for an MOT. I was told that there was a parking brake imbalance and it would have to go back in for a brake check.

 

While it was in, Kwik Fit phoned me and after 5 minutes of explaining how brakes work, I was told that in needed new discs and pads at a cost of £405.

 

Fortunately for me, I declined the work and took it to a local independent garage who specialise in my make of car for a second opinion.

 

After inspecting it, they told me that:

 

The brake discs were absolutely fine

The pads had another 10,000 to 18,000 miles in them

 

And that all it needed was a handbrake adjustment. This cost me just £30!!!!!! I also paid £48 for an MOT and it passed.

 

By trying to charge me £405 for work not needed, it's either incompetence on the part of Kwik Fit or they are deliberately trying to charge for work (and parts) that are not needed. Personally I think it's the latter.

 

Either way, I won't be using Kwik Fit again.

 

I called head office to make a complaint. They took details and said that the branch ops manager would call me. 5 days later, I'm still waiting. I may pay him a visit and see what he says about it.

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Usual story with them.

Even if you brought in a car with new brakes they will try to get them changed.

I found the solution to overpriced unnecessary mechanical work by selling my newish car and buying an old one in good conditions.

I service it myself and take it to the mot only garage.

They are not linked to any repair garage so don't have any interest in saying that something is wrong.

Downside is that I really miss a newer car, but I was really fed up with the cowboy garages, main dealers included.

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Hi there,

 

We're sorry to hear about your experience at Kwik Fit. Apologies for the delay in contact from the area manager. Can you please e-mail [email protected] with 'Consumer Action Group' in the subject line and provide your vehicle registration number. We will locate your logged complaint and ensure that the area manager gives you a call as soon as possible regarding this.

 

Kind regards,

Kwik Fit Customer Service Team

[email protected]

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Great to see such a quick response from Kwik Fit.

Yes, but these complaints have been going on for years, and despite KS cust service dept on here, the ethos of the firm has never changed. I suspect that many of these complaints are born from the depots being on a large income incentive of some sort.

I draw great parallels between this firm and a major car dealer, who year on year have complaints levied against them. They won't change their business ethics as long as the public patronise them.

Despite all these internet complaints, Joe Public still provides them with much business.

It has also come to my attention that many of the younger people won't buy from sources which are not Big Brand Names.

It's ironic that the principles of these firms have been awarded the status of "SIR".

So, basically, the public have the answers in their own wallets.

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Yes, but these complaints have been going on for years, and despite KS cust service dept on here, the ethos of the firm has never changed. I suspect that many of these complaints are born from the depots being on a large income incentive of some sort.

I draw great parallels between this firm and a major car dealer, who year on year have complaints levied against them. They won't change their business ethics as long as the public patronise them.

Despite all these internet complaints, Joe Public still provides them with much business.

It has also come to my attention that many of the younger people won't buy from sources which are not Big Brand Names.

It's ironic that the principles of these firms have been awarded the status of "SIR".

So, basically, the public have the answers in their own wallets.

 

Can guess exactly which motor group your thinking about scania! :lol:

 

Kwik fit-up rep. You are notorious within the motor industry for this type of practice. OP tell everyone you meet your experience. Trading standards et al cannot and will not do anything. But with any luck kwik fit-up will lose their customers.

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Thank you for all of the replies and helpful information.

 

Firstly, Kwik Fit may have responded promptly on here, but will they actually do anything about it?

 

I've just been reading that Kwik Fit have been on Watchdog, other consumer programmes, and have been

in the national press for shady business practices and so I'm not expecting them to do anything about my experience

or change anything.

 

Trading Standards just said that that they'd leave the complaint on file!? Given all of the complaints, does anyone know why they haven't done anything

regarding Kwik Fit? Is it because the CEO is a "Sir", or is it because consumer law is toothless.

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According to the car, the rear pads have 14,000 miles left on them and the front have 27,000 miles on them.

 

Yet further proof that Kwik Fit are still up to their old tricks.

 

Have also been waiting a week for the branch manager to call me back with an explanation, so very poor cusotmer service as well.

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Did you follow the advice in post #3?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Did you follow the advice in post #3?

 

Yes, I contacted Kwik Fit via the email address in post number 3. I have heard nothing back. I'll update you in a couple of days. I'm not expecting to hear from them as there are no excuses for what they tried to do. I think that their reply on this forum is just to halt the thread or possibly a bit of token PR. We shall see though and I will keep you posted.

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Hi

Having just looked at afew thread regarding Kwik Fit, the threads seem to tail off so we have no information as to if the problems were resolved or not although I did find a couple where resolution was sorted.

 

I do find it surprising that the rep on here has not come back to you to inform you of any delays.

 

Once Trading Standards receive enough complaints of poor service, they then begin an investigation so it is always in the consumers best interests to 'dob them in'

 

As to your problem. You haven't lost anything but I do feel a GoG is warranted for the hassle they have put you through.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi

Having just looked at afew thread regarding Kwik Fit, the threads seem to tail off so we have no information as to if the problems were resolved or not although I did find a couple where resolution was sorted.

 

I do find it surprising that the rep on here has not come back to you to inform you of any delays.

 

 

 

 

Once Trading Standards receive enough complaints of poor service, they then begin an investigation so it is always in the consumers best interests to 'dob them in'

 

As to your problem. You haven't lost anything but I do feel a GoG is warranted for the hassle they have put you through.

 

I still haven't heard from Kwik Fit (as per post 10) but I'd at least like an explanation from them. I feel for all the people who paid for work that was not necessary. I don't want anything from them, I just feel it right to warn people about them.

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101, you can tell 5000 of your friends but that will make little difference. The public are fickle creatures and if they think they will get it cheaper or quicker from kwik s---t then despite what advice is given they will go back.

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Hi there,

 

The area manager tried to get in contact on Friday but the contact telephone number we have on file for you was directed to a voice mail inbox for a recruitment company. Could you please e-mail [email protected] with 'Consumer Action Group' in the subject line to confirm the best contact telephone number and a time in which to discuss this.

 

Kind regards,

Kwik Fit Customer Service Team

[email protected]

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The Kwik Fit ops manager did get back to me on Friday, and so I'll summarise his main points here:

 

--Kwik Fit measure the pads and discs according to manufacturers specifications and it is on that basis that Kwik Fit choose which need replacing.

--The hand brake imbalance could have been caused by something other than the hand brake just needing an adjustment.

-- He also invited me in to have the car re-inspected and said that if needed they would replace the pads and discs at no charge and refunded the initial MOT cost.

 

I was grateful for the explanation and MOT refund, although I declined the re-inspection. My knowledge of car mechanics is very limited and so I'll leave it to you to make up your own mind about Kwik Fit and the response.

Edited by kwik101
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In my opinion, the response is pretty reasonable although the issue should never have arisen in the first place.

 

Take the money and run.:wink:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I would have taken up the offer of a reinspection. If they told the truth, you get brand new pads and discs. If they lied, you have grounds for a formal complaint and get trading standards involved. Win/win for you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 months later...

Same thing with me, exactly the same. KF in Cambridge told me my discs and pads were dangerous and that my discs were below spec. When asked what "Spec" was, he responded 300mm... When I told him 300mm was precisely One Foot, and that I was driving a Nissan Primera, not a Boeing 767, he got shirty and told me it would be my fault if I had an accident, yadda yadda... Took it for an MOT at my local garage, no discs or pads required, passed MOT. Wheels off, mechanic told me that the brakes were absolutely fine.

 

Moral of the story, support your local garage rather than Kwik Sh*t. Two tyres at a local garage, £99 (Budget), KF couldn't beat it, despite their promises. Absolute Shower...

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If you took a brand new car straight from the dealer to kwik fit they would still try to flog you new brakes and pads :-D

Good on VW and Audi (maybe other cars but don't know) for having a brake inspection slot with marks on it so owners can check pads thickness by themselves.

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If you took a brand new car straight from the dealer to kwik fit they would still try to flog you new brakes and pads :-D

Good on VW and Audi (maybe other cars but don't know) for having a brake inspection slot with marks on it so owners can check pads thickness by themselves.

 

You forgot the shockers

:madgrin:

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