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success in getting compensation from O2

David Clay

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Hi All


This is about how I managed to get £160.00 compensation from O2

I recently found a bill on my bank account for £730.00 from O2 for a contract that was actually cancelled. Unfortunately I did not check this account for several months. When I did eventually contact them they initially refused to refund me at all. after an hour or so of online chat and me re-sending them manuscript from previous web chats they finally agreed to refund me.

Unhappy with this service I followed their complaints procedure and asked for compensation, for my time, and interest charges on my account. I asked for £160.00. They offered me £50.00 which I refused pointing out that I was happy to take it to the small claims court. They continued to refuse to refund me any more citing their terms and conditions that state they do not pay compensation.

Here's the thing. In their terms and conditions they mention competence. I pointed out that they had been incompetent and they upped it to £100.00. Finally they agreed to pay the £160.00.

I hope this helps. :smile:

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