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samsung fridge freezer again


firefighter21
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I had a recall repair to my samsung fridge freezer following a safety issue highlighted on their website.

 

The adaptation was a new defrost sensor which was carried out by a authorised engineer sent by samsung on Monday 23rd dEcember.

 

When I returned home from the christmas celebrations on Saturday 28th December,

the temp reading was -26 but the contents of the freezer had defrosted.

 

The same engineer came out the following monday and stated that the "refrigerant leak" which was the cause of the failure was nothing to do with the original call out.

 

The leak occurred on the heat exchanger inside the fridge awhere he had carried out his repair on the monday.

 

Both Samsung and the engineers state that they are not responsible.

 

Do I have a claim for any loss of food and compensation for having to rplace the appliance.

 

The fridge was 6 1/2 years old

but according to one frige manufactirer following a survey fridge freezers should have a life of 10 years 9 months.

 

I am not asking for a new appliance, but compensation for the shortened life of the unit ( approximately one third).

 

I look forward to all the replies.

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Hello again.

 

So you're well out of the guarantee period, aren't you, at 6.5 years? I know the guys often mention SOGA, but I don't know if it applies in this case. Hopefully someone will know.

 

Do you have cover on your household insurance for freezer failure? I know some companies offer that.

 

HB

Illegitimi non carborundum

 

 

 

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I am not sure about the SOGA as the damage has been caused by an adaptation due to the safety recall.

 

 

I have just spoken to the authorised repair firm who stated that Samsung have instructed them not to speak to me so have contacted Samsung customer services again.

 

 

Now waiting for a response from Samsung.

 

 

Household insurance will cover loss of food ( about £100 at a conservative estimate) but after the excess and increased premiums it is not worth the claim.

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yes I think SOGA would be difficult here too.

 

and ofcourse that will be through the retailer not Samsung

 

let see what Samsung say.

 

its tying in the replacement sensor, with movement that caused the leak in the pipes I would assume.

 

now, if the method of change needed that part moving around

you could be in with a chance [bending of pipes etc.

 

dx

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