laura ashley !!!! for your way of living..... yeah right / WON with Costs :)

[jjandbump]

my parents ordered a sofa in October 2012, it was delivered on the 11.12.12. on delivery we called and made complaints about the finish etc, on the 19.12.2013 we put this in writing.

 

We have been fobbed off with letters to-ing and throwing until june this year when we put them in court.

 

The sofa is only over a year old and needs to be replaced.

 

We had mediation arranged and I took a day off work, as it was at 11.30 am, when the mediator called she explained, and then when she called them they said they had no interest in mediation. great.

 

I have had someone come to inspect the sofas but the report has not turned up, it came from medway wherethe floods are so I am thinking this is why I cant get hold of them.

 

I have got someone else coming but the document will not be here for the hearing, hence the request to adjourn.

 

When I called they said that they had no interest in dealing with me, which is the attitude I have had from the off.

 

The sofa was brought in branch at a cost of almost £2k, now they are saying my dad as he is of large build is the issue. Well if that was the case :

1) they should have said this when he was there buying it

2) my weight and my 2 kids equates to the same as his, so would we be unsuitable for it

3) Both my parents work full time its sat on for a couple of hours in the evening and then maybe more at the weekend.

4) WE Reported this 7 days (in writing) from delivery and its got worse and worse.

 

laura Ashley keep mentioning COSTS they want to claim for bringing this to court, but costs could have been avoided if they hadn't been so obstructive.

I know this is what they want but I am worried about costs, as they are already needing to replace a sofa only a year old.

 

I can not belive the attitude of them, has anyone any advise.

[silverfox1961]

Hi

My understanding of court claims is pretty small but this would be a small claim and as such, costs are kept to a minimum. I think you would need to read up on what can be claimed.

[jjandbump]

i am! i would never ever use laura ashely again, they have acted terribly

[jjandbump]

[ATTACH=CONFIG]48502[/ATTACH]this is the staoit of a 2k sofa after i belive 8 weeks

[Desperate Daniella]

Have you read the other Laura Ashley thread on a lousy sofa? It might provide more ammunition.

[jjandbump]

I have and I have printed them off I am not sure I will be allowed to use it! But I have to say thier Attitude stinks

[Desperate Daniella]

I can't open the attachment.

 

Presumably your claim is under the Sale of Goods Act in that it is not fit for purpose?

[jjandbump]

I can't open the attachment.

 

Presumably your claim is under the Sale of Goods Act in that it is not fit for purpose?

 

 

It is I just don't know what to do now! They don't seem to care or want to help.

[renegadeimp]

Attachments are normally restricted to the site team for new members. Once they verify it, everyone else can see. The best way is to host an image on an external site and then link it here.

[Surfer01]

Attachments are normally restricted to the site team for new members. Once they verify it, everyone else can see. The best way is to host an image on an external site and then link it here.

How can they be a new member in joining in 2007 and having over 200 posts?

[Desperate Daniella]

Laura Ashley are trying to frighten you by talking about costs.

 

If it's not fit for purpose then a judge should find in your favour

 

I don't think there is anything you can do until you see the report. I assume you mean someone from Trading Standards is coming to inspect it?

[silverfox1961]

image approved

[renegadeimp]

How can they be a new member in joining in 2007 and having over 200 posts?

 

Read my post. I simply said normally. Thats why i added the ending sentence to my post.

[jjandbump]

Hi there, well we have paid for the independent report and had it allowed for me to use in court.

 

 

I am so glad I did, there are lists upon list of faults that they have found, the frame even has been snapped and glued and then upholstered.

 

 

Will update you, but I am shocked that the laura Ashley inspector said "no fault"

[Desperate Daniella]

Well, borrowing the line from Mandy Rice Davies: "He would, wouldn't he?"

 

So they bodged it up and sold it as perfect. Oh dear.

[jjandbump]

honestly its in such bad condition, there is a long list, the valances have even been sewn off upside down in half the places.

[jjandbump]

YESSSSS, was worth all the effort , we have won the case and been awarded the costs !!!!! just proves don't give up. the judge said she was shocked the way that they have behaved.

[citizenB]

YESSSSS, was worth all the effort , we have won the case and been awarded the costs !!!!! just proves don't give up. the judge said she was shocked the way that they have behaved.

 

I am so pleased that this has now been resolved in your favour. What exactly is going to happen now. Are Laura Ashley to refund you along with any extra costs ? I sure as hell wouldn't want another sofa from them.

 

I can remember purchasing some furnishing fabric from them in 1990 - It took me a while to make the covers for my furniture - 12 months later the fabric was warn and fraying ! When I complained to LA about this I was told.. "It is fashion fabric and not expected to last" What !!

[Desperate Daniella]

Great result. Well done for taking them on.

 

 

DD