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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
    • We care, we are highly motivated – and we enjoy winning against Hermes – which we do on pretty well every occasion. Start reading the sub- forums so that you are familiar with all the Hermes stories and the way that the process normally goes. Make sure you understand the mediation process. Make sure also that you understand the steps involved in bringing a small claim in the County Court. It's very easy but you need to know the steps in advance so that you have confidence. Don't forget that this is a self-help forum   If you have CCTV footage then please post it here. I suggest that you put it up on youtube and then post a link to it on this thread.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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I am writing this to try and seek some advice for my friend as she has asked for my help

and since you guys have been such a massive help to me in the past

- you are my first port of call for advice.

 

Today she received a call while she was at work

- she works 200 miles from her home address and her husband was also at work.

 

the call was from a bailiff stating that they were outside her property for a repayment of an unpaid debt (starting at £250) - in her sons name.

 

She has not spoken with her son for 3 years and he hasn't lived with her for the same, in fact, he lives some 400 miles away.

 

The bailiff said that they were at her front door with a police officer and a locksmith and they had a distress warrant to gain entry to her property

to remove goods to the value of over £2000.

 

The only way she could stop this from happening is to pay the debt in full over the phone.

She was so worried about people going into her house and taking her things that she just gave them her debit card details for them to take the payment

(bad move I know but she must have been very threatened to have done that).

 

I have since advised her to call police to confirm if they have log at her address

- she called police who confirm police have NOT attended her address.

 

She is now left feeling like she has been conned and lied to by this bailiff who has scared her into making a rather large payment for fear of them entering her house.

 

I am totally out of my depth with this.

 

What can she do in relation to this?

 

Her bank, NatWest cant stop the payment as she gave my card details over the phone

but she feels like she has been mislead in the way in which she has been forced to make the payment.

 

Is there any way of firstly getting her money back?

 

and secondly,

 

stopping all the mail for her son coming to her address (she keeps returning mail - 'no longer at this address' but it makes no difference')

and stop these companies using her address?

 

Any advice or help would be much appreciated.

 

Many thanks in advance

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This bailiff has behaved outrageously in anybody's book. This payment is essentially theft because (a) it relates to a matter that is nothing to do with her and (b) was forced out her under duress, or with menaces if you like.

 

The bailiff should be reported to the local court and you should consider reporting it to the police.

 

Getting the money back might require her to make a claim in the County Court (she could use Money Claim Online),

if they won't cooperate any other way, and if the bank won't accept it as a chargeback under the circumstances.

 

However, the first thing to do is to write (NOT phone) to the bailiff company

and demand immediate repayment, stating that money was taken under duress.

 

As your friend is no doubt now aware, the circumstances in which bailiffs can force entry to a residential property are extremely limited,

and almost always require entry to have been made peacefully beforehand.

 

If it isn't already an offence to claim police attendance falsely, then it should be.

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What bailiff firm was this and what was the debt for? the problem is that unless the call was recorded, the bailiff will swear blind that the payment was voluntary, and as we all know

 

 

BAILIFFS LIE

 

A complaint to police might be an option but in all likelihood they will say it is civil, although as mother is not the debtor, who is non resident it amounts to fraud by misrepresentation. and demanding money with menaces sadly the police will probably do diddly squat.

 

Other Caggers should be able to advise further

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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you need to get the bank to refund it under chargeback

 

it was made under duress.

 

whats the debt all about

 

you URGENTLY need to right the court involved

 

and tell them what has happen

[assuming this was a magistrates fine [ as they mentioned police & locksmiths]

 

rather than a CTAX debt whereby they cannot do that.

 

what the name of the bailiffs?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Was it Marstons or Collectica? both have form for going in hard against a third party due to faulty traces. Contact the court concerned and complain to the court manager about the bailiffs forcing a non debtor to pay another persons debt.

 

Also do as DX suggests regarding chargeback.

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Yes it was marstons !!!!!

 

This debt is her sons and she does not know where it originates.

 

Her son got involved with the wrong kind of people and for this reason she made the tough decision to tell him to leave

because she didn't want any trouble coming to her house.

 

now he lives at the other end of the country,

they don't speak and she has very little information re his debts (probably told her lies in past about it too)

 

today I have asked her to email me as much info as she can remember from that nasty call

and from past conversations with her son so I can get a letter done for the court,

 

the bailiff company and I told her to spk with bank re charge back.

 

She went into branch,

 

Natwest told her because she willingly gave the card number inc security code on back,

they would not consider charge back even if it was under duress!!

 

So will do a letter for their disputes department too.

 

Thank all of you guys so much for your help x

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you must demand that chargeback.

 

you can do it on the phone 24/7

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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"Natwest told her because she willingly gave the card number inc security code on back,

they would not consider charge back even if it was under duress!"

And she let them get away with that contradictory fallacious nonsense ?

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She should ask Natwest what other forms of robbery with menaces they support also. Perhaps involve the local MP and appraise them of the underhand and often unlawful practices of HMCS appointed enforcement compaiies

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Moderators, whoever changed the title of this thread has made it misleading as the OP only mentions +£2k worth of goods would need to be taken. To me that suggests the Bailiff takes £2k worth of goods which at auction will fetch £3-400. Just thought I'd mention it.

 

Things we need to know are:-

 

How much was taken on the card?

 

What paperwork was left at the property?

 

What does the paperwork say the debt was for?

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Might be worth doing a Stat Dec at the court as to the non residence, as the payment was under duress and nothing to do with the payee, regarding a police and locksmith at the door ready to force entry at the first visit, surely HMCS would have to refund, and give Marstons a verbal as well thoughts?

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Moderators, whoever changed the title of this thread has made it misleading as the OP only mentions +£2k worth of goods would need to be taken. To me that suggests the Bailiff takes £2k worth of goods which at auction will fetch £3-400. Just thought I'd mention it.

 

Things we need to know are:-

 

How much was taken on the card?

 

What paperwork was left at the property?

 

What does the paperwork say the debt was for?

 

 

Your above answer reminds me of an enquiry that I received on Tuesday from the sister of a debtor who was wanting to make a Formal Complaint to the court about a bailiff from Collectica. The "facts" of the matter were that the debtor had an unpaid court fine for £320 that had risen to £620 with fees. I was told that the debtor is out of work and "vulnerable" as he has a serious leg injury.

 

The basis of the complaint being that the bailiff was threatening to force entry with a locksmith ( which is of course permitted for criminal fines) and refusing to accept a "sensible" payment proposal of an immediate payment of £200 followed by 3 monthly payments of £140 each.

 

Armed with the authority from the debtor I spoke with Collectica only to discover that there was a fair about of 'background' that the debtor failed to tell his sister !!!

 

Firstly, the fine was not for £320 it had started as £375 and the debtor had defaulted on TWO previous payment arrangements and so far had only paid £55 off the debt. On the matter of being out of work....yes...this was NOW true given that he is a self employed TV aerial installer and he had an accident over the Christmas period and now cannot drive. When the two previous payment arrangement were in place he was working.

 

Lastly, the debtor failed to tell his sister that he had posted FIVE laminated Removal of Implied Right of Access Notices on his gate, front door and window ( and he wondered why the bailiff company were not willing to accept a third repayment proposal!!)

 

With enquiries from a third party it is always best to wait for all information to be obtained.

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