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Vodaphone Retention Team tricks


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I recently spoke to Vodaphone about leaving them as my bills at £50 a month were too high for me. of course, their Retentions team were falling over themselves to help keep me.

They offered me a new contract at £21 a month with free texts, free calls and alot more data to use.

I also asked if they could replace my iphone 4s for an exact same model as part of the deal as I had dropped it in water awhile back and although still working, it occasionally turned itself off and lost sound etc.


When my new phone came I was really pleased but it took just over a week to realise that I had hardly any memory. Thats when I realised that i had been tricked into receiving an 8G phone instead of the 'exact replacement' that they had promised.


Although I dealt with them via live chat and have full transcripts of the conversation, they will not replace the phone.


Looking back at the conversation, each time i asked if the phone would be the same they said yes and dodged around the issue. I didn't realise to check the memory when it came until all of a sudden I took a few pictures and was out of memory.


Surely its almost false advertising to not mention any differences when I explicitly asked?


Any advice anyone could provide I would be grateful as im apparently now stuck in a 24 month contract



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Hi and welcome to CAG


We happen to have a VF rep here who has had some success with CAGers


Why not give them a try. Please follow the instructions FULLY in the link below and post up the automated reply number.



If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi Amy,


Thanks for making me aware of this.


As suggested by silverfox, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?


Once sent you'll receive an automated reply with a reference number. To make sure I get it could you update the thread with this and I'll get back to you as soon as I can?


Kind regards,




Web Relations


Vodafone UK

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