Sonic Direct - Faulty Washing machine wanting me to pay for new delivery

[Purpleflowers 2]

I bought a washing machine on boxing days sales from sonicdirect.co.uk it was delivered a few days later

and found to have a faulty door - which kept on locking after the wash cycle.

 

spoke to sonic who asked me to ring samsung.

..rang them and got a RMA number.

 

Rang sonic and they wanted ME to bring back the washing machine,

when it was them that had delivered it in the first place!!!!

 

Went to the store to the store when the sales lady fobbed me off suggesting I buy another washing machine and 'top it up' with extra funds to buy the new machine.

I said i want the same washing machine and suddenly ALL of this make are SOLD OUT!!!

 

Luckily they had a new delivery coming in but they wanted me to PAY for having a replacement washing machine delivered

- why should i pay if the machine they delievered in the place was faulty!

[dx100uk]

correct.

 

how did you pay by the way...

[Purpleflowers 2]

I paid with debit or credit card...need to double check.

 

I know you have protection with a credit card compared to a debit card

[slick132]

Hi Amy,

 

Your contract is with Sonic and they had no right to suggest you contact Samsung. It is Sonic's responsibility to sort this out.

 

They should promptly supply a new machine or arrange a proper repair.

 

If they fail to do this, you should reject the machine by writing them a letter and demand a full refund.

 

If they fail to respond properly, you can sue them for your money back and name the Credit Card Co as co-defendant.

 

You can also tell the CC Co about this and get them to intervene to try to have the matter resolved more quickly.

 

[i hate bailiffs]

 

I know you have protection with a credit card compared to a debit card

 

You also have protection with a debit card via chargeback

[Purpleflowers 2]

Sonic fobbed me off then by telling me to phone Samsung and get it sorted out myself!

 

Then the Sonic sales lady had the nerve to say "I won't charge you £15 delivery for the new machine...."

 

Like WTF! you delivered a faulty machine and your wanting delivery charges again!

 

Hi Amy,

 

Your contract is with Sonic and they had no right to suggest you contact Samsung. It is Sonic's responsibility to sort this out.

 

They should promptly supply a new machine or arrange a proper repair.

 

If they fail to do this, you should reject the machine by writing them a letter and demand a full refund.

 

If they fail to respond properly, you can sue them for your money back and name the Credit Card Co as co-defendant.

 

You can also tell the CC Co about this and get them to intervene to try to have the matter resolved more quickly.

 

[Purpleflowers 2]

How does protection with a debit card work via chargeback...how would one go about claiming a refund for say a servive not provided as promised...say for example my friend paid £100 to a driving school who have a try before you buy feature, where they promised her to provide 5 pupils...but they did not live upto that promise...can she claim that money back via a charge back?

 

You also have protection with a debit card via chargeback

[slick132]

Hi Amy,

 

You need to speak to Sonic and tell them you have taken advice and now know it is Sonic's responsibility to sort this and nothing at all to do with Samsung, with whom you have no contract. Your rights are protected by the Sale of Goods Act or SOGA.

 

Tell them you require that they replace the machine within 7 days or you will formally reject it and seek a full refund, using a Credit Card or Debit Card chargeback.

 

Edited January 5, 2014 by slick132

[rebel11]

Hi amy

 

I would only communicate via e-mails.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

[slick132]

Good point Rebel.

 

Don't speak to Sonic - use letter or email contact only, so you have a paper trail.

 

[Sonic Direct]

Hi AmySpencer7

 

I would sincerely apologise for any confusion that may have been caused as a result of your faulty appliance. I have briefly looked into your order and can see that we have indeed exchanged the unit for you as you requested. I would welcome the opportunity to talk to you regarding the matter as your posted comments seem contrary to the information I have. Please feel free to contact me at your convenience and ask for Robert – The General Manager.

 

 

 

Rob Mucha

General Manager

Sonic Megastore Ltd

Ingleby Road | Bradford | West Yorkshire | BD8 9AN