Indesit dishwasher purchased from Argos - deceased, just over 2 years old

[WebMaster]

Our dishwasher packed in yesterday. Someone took a look at it today and concluded that the circuit board was fried, and since this would cost around 130 quid to replace we were better off just buying a new one.

 

Needless to say I'm not happy, especially with my bloody mother-in-law who was the one who highly recommended Indesit (it seems everyone else in the world says stay clear of Indesit).

 

The dishwasher is just over 2 years old, and it wasn't a particularly expensive one, so I guess I'm stuffed? Had it been more expensive, I could presumably have argued (SOGA and all that) that it should be expected to last longer than 2 years. Any thoughts?

 

Edit: Actually, price-wise, it's not the cheapest. My model (IDF 125) currently sell for around 250 quid.

[renegadeimp]

You could still argue soga but unless you get a new for old exchange it just isnt worth it.

[WebMaster]

Hmm yes. Look like it's going in the bin then. Cheers for your advice.

 

While I was digging around in the paperwork, I found this '5 year parts guarantee' that Indesit offer. Apparently if anything goes wrong within 5 years, they don't charge for replacement parts, and I only have the labour charges to pay. Gave them a ring, and the labour cost was going to be 130 pounds. The pushy little gimp also tried to flog me extended cover at 15 pounds per month. Not amused.

[ericsbrother]

where did you buy it from?

 

Your contrcat is with the retailer not the manufacturer

and SoGA do not stipulate a time scale for major faults

so it would be worth making a fuss.

 

ultimately if you get a hefty discount off a new one would you be happy?

 

If so go for it and make a noise about a repair or replacement

and then move on to the "well, if it is less trouble I might consider" route

[dx100uk]

god don't go writing this off

 

def a soga job

 

2 yrs on white goods

 

not on your nelly

 

typically +4yrs.

 

go get the retailer under soga

 

you've already got a report whats gone wrong.

 

when you contact the retailer copy that parts guarantee and hand it too them.

 

its upto THEM to sort it

even if 'they' have to invoke the manu guarantee

[WebMaster]

Gotta say, I'm impressed with Argos:

 

Thank you for your email regarding the fault with your Indesit IDF125 Full Size Dishwasher.

I can confirm that under the Sale of Goods Act 1979 (SoGA),

Argos are liable for the products we sell for up to 6 years from the date of purchase.

 

However, this legislation only applies to cases where the product suffers from a manufacturing fault,

or is not fit for purpose.

 

In the Sale of Goods Act 1979

(SoGA) it also states: ?

 

If the consumer chooses to request a repair or replacement,

then for the first six months after purchase it will be for the retailer to

prove the goods did conform to contract (e.g. were not inherently faulty). ?

 

After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

 

For this reason an independent report will be required.

 

Please arrange for an accredited domestic appliance engineer to carry out an

inspection and give you a report.

 

Please send a copy of the report to:

 

Customer Relations Argos Direct Acton Gate Stafford ST18 9AR

 

Please include your full name, address, postcode and your original order number.

 

When we receive the report we will contact you within 7 ? 10 days to discuss the next steps.

 

Of course, if a manufacturing fault is found we will also be pleased to reimburse the cost of the report.

No trying to fob me off to Indesit, no trying to wriggle out of SOGA, and I didn't even have to pester them to pay for the engineer's report

[dx100uk]

did you p'haps pay by a card too?

 

dx

[WebMaster]

Just a debit card, not a credit card

[renegadeimp]

Was it a visa debit? If so, sec 75 still applies.

[dx100uk]

sadly it doesn't

 

dx

[WebMaster]

I asked Argos to clarify what they meant by "accredited domestic appliance engineer" - ie what body/organisation they should be accredited by - last thing I wanted was to pay for an engineer's report then find Argos didn't like his qualifications.

 

They said that, actually, all they required was that the report be from a VAT registered company, and on company-headed paper.

 

I'm a VAT registered company, and since they don't seem to need the company to have any qualifications in domestic appliance repair, perhaps I should just do the report (yes, I'm joking)

[dx100uk]

prob for verification and who to pay

[WebMaster]

Meh. Spent the last day ringing round trying to find someone, with no luck. Most of the repair men I found were sole traders; out of the few who traded as a company, one wouldn't do reports, another didn't do domestic, another didn't do dishwashers, etc etc. Think I've tried just about everyone within a 20 mile radius.

 

I wonder if Argos actually know what they want (since they changed their mind on the requirements). I'm tempted just to get a non-VAT registered trader to do the report ... just don't fancy being stuck with the bill if Argos decide it's not acceptable.

[dx100uk]

I've not heard of any retailer doing that

 

just get a report and a receipt for it.

 

dx

[slick132]

Hi Webby,

 

What about Pearsons in Stokesley - http://www.pearsonstv.co.uk/generic/website.asp?page=content&contentCode=1162

 

The problem with Argos's advice and offer is that you need to show it was a manufacturing fault. Unless the report confirms this (which I suspect is not likely), Argos will refuse to pay for the report or the repair/replacement. That's when you'll need to argue SOGA convincingly.

 

At least the cost for Pearson's inspection is only £20 although they may require more for a written report.

 

[WebMaster]

Cheers, I've found someone now actually. Let's see what Argos say

[WebMaster]

Reply back from Argos thanking me for bringing the matter to their attention,

and offering me a replacement dishwasher of a similar value (and they didn't complain about my engineer's report not coming from a VAT registered LTD company).

 

Can't believe how easy this has been

 

- I really expected Argos to try to fob me off with talk of extended warranties, contacting the manufacturer etc.

 

Cheers DX, you've been very helpful (as usual) !

[dx100uk]

I've put this in the argos forum.

 

got to be honest.

 

they are good

 

dx

[slick132]

Sounds like a RESULT !!

 

[rebel11]

Good stuff, perseverance payed off, never give up.

[dx100uk]

Reply back from Argos thanking me for bringing the matter to their attention,

and offering me a replacement dishwasher of a similar value (and they didn't complain about my engineer's report not coming from a VAT registered LTD company).

 

Can't believe how easy this has been

 

- I really expected Argos to try to fob me off with talk of extended warranties, contacting the manufacturer etc.

 

Cheers DX, you've been very helpful (as usual) !

 

let us know when you get the new appliance and we'll mark the thread settled

 

dx

[WebMaster]

Got the new dishwasher yesterday, so it's all over now ... although I'm sure some of you will be amused at the carry on I had.

 

Had a text from Argos on Tuesday to say that the dishwasher would be delivered between 2 and 4pm the following day. Of course, that didn't happen: they turned up at 8.30am the next morning while I was still in bed. Got dressed quickly and let them in, but they weren't allowed to disconnect the old dishwasher, so I had to quickly do that.

 

Still half asleep I turned off the wrong stopcock, so when I finally got the hose disconnected water started spraying all over the kitchen wall. Reconnected the hose, turned off the other stopcock, still the wrong one - more water spraying everywhere. Finally found a third stopcock under the sink, and that did the trick.

 

So they took the old dishwasher, and left a nice new one. As I'm busy unpacking the new one, I can hear the missus getting in the shower upstairs. As soon as she turns the upstairs tap on, water starts spraying out of the t connector again, and I'm yelling up the stairs "turn the f***ing tap off!". By this time the kitchen floor is swimming in water and I'm soaking wet.

 

After mopping up I start connecting up the new dishwasher. Then I discover that there's no bloody inlet hose. I left the old one attached to the dishwasher which Argos have now taken away. At this point the missus calls me upstairs and asks for a "progress update". Needless to say I got called a "stupid boy", and was sent back downstairs with my tail between my legs.

 

Got on ebay and ordered a suitable hose for a couple of quid, then figured I might as well familiarise myself with the new dishwasher. As soon as I opened the door, there was the new hose inside.

 

Connected everything up, slid the dishwasher back in place under the kitchen unit (not a simple job as it's a very tight gap), turned it on, and of course it didn't work - I'd forgotten to turn the stopcock back on ... and to reach the stopcock I had to take the dishwasher and washing machine back out again. Finally got this done, and it's working nicely now.

 

So to cut a lot story short, yes we can update the thread title now

[silverfox1961]

Oh dear me. You and technology don't get on too well together, do you?

[dx100uk]

I think you probably mean the drain hose? [greyone]

 

no way would turning on a shower upstairs make water come out of a mains feed you'd turned off at the cock.

 

so you upstairs waste water drainage must join into your downstairs

waste pipes before leaving the house to the outside drain.

 

back feed or blow feed is what its called......I think..

 

we've all been there.

 

I remember 40 odd yrs ago working in the service crew at gilwell park scout camp.

 

we built and fitted out a new shower block.

 

got it all finished and fired it up.

 

the drainage was blocked by what latterly turned out to be mole incursion

into the drains we broke into.

 

the female toilets got back fed with everything already in the pipes

from a few days previous use and started floating around the place.

 

those were the days....

 

dx

[slick132]

Lol Pete,

 

I guess that's why THEY refuse to disconnect the old DW for you.

 

To avoid finding out (the hard way) which of your many stopcocks shuts of that supply, there should always be an "in-line" ball valve put on the feed pipe just before where you connect the DW inllet hose.

 

Using this, it is easy to isolate the mains feed to any individual appliacne so you don't have to shut off supplies to the house, or get soaked doing it wrongly !!

 

Glad you can now throw away the Marigolds, and use harsh chemicals to do the dishes again !