littlewoods return policy leaves me out of pocket

[littlewoods or robinhoods]

hi all .my gripe is with littlewoods catalogue

 

i have been a custommer/agent for over 14 years and

these last few years i have never seen a company go so down hill

 

a couple of month ago they took my commission they now call it rewards . (some reward when they can take it back ) because

i didnt spend any money with them in a set amount time.

.my reason being i didnt want anything plus we still pay littlewoods £26 a month for a pc for 1 off my custommers..

 

then they sent me a £12 late payment fee

..fair enough but my custommer pays £30 every month and hes had it approx 14-15 month

so we should be in at least £50-£60 in front in credit

..no say littlewoods we dont work like that .????

 

now to top the cake off with icing .

another one of my old custommers has sent a faulty microwave back and it was paid in full ..

 

littlewoods sent me a email saying they have credited my acount

..what they did though was not credit my account but took the microwave customers £69.00 off my pc custommers balance .

..ive emailed them untill im blue in the face .

.asking at least 7 different custommer service people to please explain to me how i now give the microwave custommer her £69.00

because the pc custommer cant afford to pay his monthly set amount plus £69.00 they have took of his balance.

and nor should he have too.

 

.for the sake of my freindship with the microwave owner i have now paid her out of my own pocket

..but im also now £69.00 down because robinhoods will not help me or do anything .

 

.all i can do is wait untill my other custommer pays his pc up then collect his last £69.in about 7-8 months time

 

its disgracefull ive even asked them to retake the money back out of my account

and send the microwave refund another way cheque or something i hate these people now

Edited January 3, 2014 by littlewoods or robinhoods
added to

[AndyOrch]

Hi and welcome to CAG

 

 

Thread moved to the appropriate forum.

 

 

Regards

 

 

Andy