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    • So when you reported the accident and Copart took the car away, you must have phoned a number.   And surely you have made notes of who you spoke to, date/time of your  call etc ?   Why not phone the same number to chase up.   Your car may have been sold by now or crushed.   Dial Direct probably don't deal with the claims other than pass on details to Insurers, but they should be able to assist you in speaking to the AXA team handling your claim.    
    • Hi    What I find strange is the Buyer from the start after you explaining pervious issue with RM as you always you UPS insisted it had to be RM.   UPS could have delivered this item next day so why was the Buyer so adamant it had to be RM something just doesn't add up from the Buyer as this person the item was for was going to India the next day and needed the item.   How did the Buyer inform you this item had not been delivered and have you given that evidence to RM?   How did the Buyer pay you for this item? Credit/Debit Card, Bank Transfer, Paypal etc.   Have you researched the property address as its flats to see who owns then whether is leasehold/ private/ council/ housing association? (the reason I ask this if Council or Housing Association due to this being flats most have CCTV around and inside but also door entry which will be logged)   As this is Flats and only if it does have door entry to access the building you could ask RM how there delivery courier was able to access that building. (there will either be a service button which they can press to get access or they have been given a key fob for that entry system to access the building or the entry door has been left open)   You could also ask RM to Clarify that the GPS Location they state that the item was delivered whether this is the RM Delivery Vehicle GPS Location at the property or the exact GPS Location of the exact Delivery Address.? (something tells me it will be the vehicles GPS data)            
    • HI   Thanks for the update.   That is shocking that the Ombudsman has said that the case worker assigned to you will call within 5 working days.   I think you need to point out to then very clearly without them thinking you are being aggressive/angry this is important as you want them on your side the Breaches I mentioned in post#78 especially that A2 have Breached the Ombudsman's letter/contact to either resolve this matter or issue the Deadlock letter and A2 have failed to do this even with you giving them extra time.   Note: if A2 have still have still not dealt with this as per the Ombudsman contact above you make sure when they do contact you that you point this out as per there phone call A2 have had all this extra time (as this adds to the extra time you have given them and makes A2 look bad to the Ombudsman's request)   Make sure and ask them for a copy of that letter they sent to A2 to resolve or issue Deadlock Letter for your records.   As for your evidence try to make sure you can scan all this into PDF Format (if possible) and make it one multiple PDF with all your evidence in it in date format. whether its written (with your proof of posting), email, etc. as this will make is easier for the Ombudsman rather than numerous documents.   You look after yourself and you know where we are if you need any further help just let us know    
    • Hi persha50   Thanks for that update and clarification that the claim is via TDS.   Lets use know how it goes with the TDS claim of deposit return
    • Hi Stu,   I contacted the ombudsman today. My case worker is to call within 5 working days. Will update once this has happened.   Thanks again
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Perfect, homes, debt, £5k, please, help


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Perfect homes temple finance LTD Debt £4997

Perfect homes have listed 3 separate debts and defaults on my CRAs files instead of a combined debt these have not been contacted since we moved home as we were unable to make payments and are personal circumstances at the time were bad

1 start date 13/10/2010 default 3/6/2013 updated 1/10/13 Debt / balance £341

This was for a cooker we made 126 payments for this cooker out of 156 payments at £15 a payment. Half way through paying this 1st cooker broke so they gave us a reposed cooker same type but they added extra debt to this cooker because they charged us disconnection of old cooker and installing new cooker

2 start date 13/2/13 default 3/6/2013 updated 1/10/13 debt/balance £3742

This debt is for a 3d tv we made no payments as first month was no payments

3 start date 20/9/12 default 3/6/2013 updated 1/10/13

Debt/balance £914

This is for a washing machine we made 26 weeks payments for this washing machine @£12 per week including there insurance/break down cover the agreement was 156 weeks

We have not contacted perfect homes since we moved in march 2013 we would like some advice on how to deal with company from the outset

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were worried sick about this debt can anyone help

 

 

what letter gets sent first please as I have all original credit agreements

 

 

shall we put credit agreements up what do we do ? thanks

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Hi

I won't be much help. Just showing that you are not ignored.

 

I would be tempted to reclaim the optional insurance/breakdown cover.

 

I would also be saving some cash to buy some second hand goods and let PH collect the other stuff. The problem is that once PH find where you live, they will be banging on your door and shouting to all and sundry your personal business.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi

I won't be much help. Just showing that you are not ignored.


 


I would be tempted to reclaim the optional insurance/breakdown cover.


 


I would also be saving some cash to buy some second hand goods and let PH collect the other stuff. The problem is that once PH find where you live, they will be banging on your door and shouting to all and sundry your personal business.


 


thanks for getting back

after we give the stuff back what do we do wigtth the credit agreements

do we post them up what do we do please ?

thanks fir help
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