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Hiya just after advice really


I went on dmp with dfh


after one year my debts doubled n got some charges from one of credit cards company

sayjng they havent been paid


I wrote n spoke to dfh and complained


in response they closed my dmp plan and havent been back in touch


what can I do now to complain more ?


And to my surprise they said I have 2 years left


I sat down n worjed out n will have all my debts clear by 1st october 2014


which is a relief all creditots have been good with payment plans

but still confused with dfh of how they couldnt explain and gave me a plan for 3 years

of when I can have them cleared in just a year?


By the way from the start to end my money with creditors didn't go down it actually went up


so please anyone do not go with dfh as they are not responding to phone calla or lettersany help is much appreciated


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Hi and welcome to CAG


We bang on time and again never to go with a fee charging DMP. If you need to set up another one, consider StepChange or Payplan.


Write to DFH and demand a full statement of what you have paid, what they have paid and any remainder.


Do this be Recorded Delivery to ensure they receive it and cannot deny it either.


Once you have the statement, contact the creditors(again in writing)that DFH they say have been paid to see if their figures match.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hiya thankyou I will wrote to them again I have setted a plan with payplan n all creditor s agreed and have got the amount outstanding will ask dfh for wat they think ia outstanding and will compare hoping they will reply as my dmp is now closed have to wait and see what they say thankyou

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