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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi there all ,

 

just a quick enquiry ,

 

not so long ago i went to perfect homes and got a 50 inch smart tv on finance ,

all was good until i decided to move house ,

 

i started to dismantle the tv and as i did so it topped forward and smashed the tv , i was gutted , but

 

i contacted perfect homes and explained what had happened ,and they said bring it down and we will do a insurance claim on it,

they explained that it could take a couple of weeks to sort out , so i said fair enough , but

 

they then told me i would have to still pay for it until the claim goes through , which seems reasonable , and

i would also have to pay the excess which is £100 , but i could pay it at £4 a week till its cleared , as i have other items with them totalling up to about £7 a week ,

so roughly £10 seemed viable , BUT

 

the claim went thru and they explained that i would have to re-sign up for another tv ( if i wanted one) ,

as if i was a new customer BUT also because they had done an insurance claim on my previous tv ,

i could only get a like for like , which they claimed was a refurbished one , and i would still have to pay the same price as if it was a new tv ,

 

i had a ponder over this and contacted them and declined the offer of a refurbished tv if i had to pay the same price as a brand new tv ,

BUT my question is s

 

hould i still have to pay the excess on the now broken tv if i have no intention of getting a replacement from it ?

cheers

any helps much appreciated :)

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possibly , but i cant really go into there shop and tell them " ermm i did some research on me having to pay this excess and its all rubbish " and then become stumped when they act why not its part of out process lol

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possibly , but i cant really go into there shop and tell them " ermm i did some research on me having to pay this excess and its all rubbish " and then become stumped when they act why not its part of out process lol

 

I would do some reserch on here there is loads of it regarding PHs and how to deal with them.

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the answer will be in their T&C's

 

I would not be signing any new contract though.

 

the idea of the insurance

and

if they are saying they will replace it [as under the T&C's]

 

then it should be like the damage did not happen.

 

you have a working TV, like the one you had

and the SAME contract continues.

 

its an HP agreement.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I think you will have to pay the excess (assuming it's in the T&C's) after all you did drop it.

 

If you don't pay the excess then the insurance won't kick in and they will just continue to charge you for the TV that is smashed which they are quite entitled to do.

 

Pay the excess and get a replacement TV but don't settle for a lesser product than you paid for.

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Can you just clarify what is happening.

 

There was an accident where you broke the TV. There is an insurance claim going through. Rightly so, you declined to have a replacement which was a refurbished item for which would be costed out as a New item.

 

I believe that you will have to pay the excess in order to finalise any hp agreement you had with the company, alternatively you will have to make the payments until the term would have ended and the item became yours.

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