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ctc single claim HELP!!!!


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My partner and me seperated at the beginning of december I notified tax credits on 11th and they closed the joint claim and did a single claim on the phone. She said they aim to process all claims within 3 weeks, 3 weeks is 2nd jan, I have been left with no money, ive called every few dayd and all I have been told is it is being looked at by a specialaist team and they will be intouch if they req any more info.ive asked this morning what Can I do if its not processed on 2nd jan and they have told me I can make a complaint and they aim to answer complaints within 3 weeks? Please help is there anything else I can do?

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