Computeach Require some advice, uncompleted course.

[davidfoxley]

Hi all wondering if someone could give me a little bit of advice.

 

Its a bit long winded but i will cut it down as much as i can.

 

In Dec 2006 / Jan 2007 I registered my interest with computeach, looking to better my self and skills to help me to get a career in the IT industry.

 

An adviser came around my house, and asked me some questions,

after completing these few questions he advised me that based on me as a person

i should look at the MSCE (Microsoft Certified Solutions Expert)

But to complete this course i would be required to complete 4 other courses that led to this,

 

Basic (3 Month Course) Did this in a 1 week

Advantage User (6 Month Course) Studied all material failed exam online (mock)

.C net Programming

.# Net Programming

MSCE

 

I completed the first course in 1 week, the second course i studied all material and failed online mock.

 

I went on holiday and had an issue where we had to move hotel room,

i very stupidly left my course reading material in the room, which was binned by the maids.

I attempted to get a replacement from them but they said just to use the e-book online.

 

Slightly after this i found a new job which was 6 days a week and left no time to continue with the course.

 

I have since been keen to pick up where i left off to find out that my course has expired,

but the adviser never explained a cap on the time to complete the course.

 

On the day when i signed up he was very pushy and told me to take out finance there and then,

i did sign up but within the 14 day cool off my parents offered to pay for the full course around £4800.

This was done over the phone.

 

Now the issue i have is i was never told i had a time limit to complete my course,

and i have never been given any materials for the other courses.

The courses i have had only come to about £350 not the value i have paid.

 

Is there anything that can be done about this in a legal sense?

I have paid for a service but not received what i have paid for?

none of the materials, and none of the exam's you prepay for.

 

Any advice would be greatly welcomed.

 

Regards

 

David

[citizenB]

Was there any contract signed and is there anything within the contract that advises times ?

[Surfer01]

Their sales people are very pushy and if it wasn't for the fact I did not want finance, I probably would have enrolled. Luckily at a later stage the company I was working for sent me on an evaluation course to decide whether I was IT material or not. After the test it was decided that I would not quite make the grade as I lacked something or other which Compuserve had stated I had great potential. Some oen was fibbing and I can guess who!

[davidfoxley]

A contract was signed but taken away, as far as paperwork goes i do not have my own copy, i was young and stupid at the time to be completely honest. But the adviser told me i had no time limit to complete but if i was to study at X hours per year the course could be completed in X time.

 

To be honest they didn't really even check any of my existing skills, they asked me questions and said your a good problem solver this is the course for you.

 

To be completely honest even if i can get the materials sent to me and the course reinstated i will complete it, what is bothering me is i have paid for something under false pretenses and told i had as much time as i needed, now it appears this isn't the case.

 

I have sent them a message and am waiting a response just appears this seems to happen a lot, so seeking out what other's have managed to achieve, whether part refund for courses not completed (if miss sold) or allowed to complete the course.

[citizenB]

I think you need to obtain a copy of that contract/agreement. Try asking them for it in the first instance, however, you might have to invest £10.00 for a full Subject Access Request or £1.00 for a Consumer credit Agreement (CCA) request. I am assuming that as this was a finance agreement, it was covered under the Consumer Credit Act 1974.

[davidfoxley]

CitizenB

 

It was a finance agreement, BUT within the 14 day period i paid for the course in full instead since my family offered to complete full payment instead of finance.

 

I am currently writing them another email since i have sent one with no response.

 

Have checked my paper work and have NO agreement!

[citizenB]

Ah yes I forgot that you paid this in full. You are still entitled to a copy of the contract / agreement and I think they might have caused themselves some problems by not providing you with a copy.

 

I think perhaps you need to write a letter and send it recorded or special delivery to their Head office - any communication either by email or letter should now be headed "Formal Complaint". They have 8 weeks to respond after which time if you have no response or satisfactory response you should consider escalating to the Financial Ombudsman.

[citizenB]

I will flag this for others to advise as well

[davidfoxley]

Thanks any help would be good, really lost have found the adviser who sold me the package i took who now works for another company as a "career adviser" still a distance learning company.

 

To be honest i wouldn't even mind if they reinstate my courses. TO be completely honest i now know myself a lot better as a person (grown up now) i know that the first few courses i could get through but not the whole lot they sold me. I am big enough to admit that the Microsoft course they sold me as well, i am not smart enough or perhaps i should say not capable of completing.

 

Found a receipt for payment of £5950...... only ever had booklets for the basic users course and the advantage user course none of the Microsoft books i was meant to be getting.

[Conniff]

Sorry to say but you have been duped. The 'good at problem solving' would have come even if you couldn't decide which way up the sky was.

 

You must do as above and request a copy of your contract/agreement by recorded delivery letter.