Jump to content


lost my ipad fishing , BAYV say i must still pay and cannot claim on the insurance


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2835 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

i had similar problem with my ipad i lost it fishing and was told unless i could return it to the the claim would be void.

My question is how can you return a lost product

 

side note i'm still paying for ipad and the insurance.

Link to post
Share on other sites

Wait, they told you you had to return it to reclaim the insurance? Or you had to return it to claim ON the insurance?

 

Also, i didnt think they covered lost items.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

interesting...

 

are you not covered by your home insurance?

 

the BAYV do not make ref to loss in their T&C's

 

so difficult to judge here

 

they don't say they DO cover loss

they don't say they don't

but mention lots of other things specifically

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

hi there i know now they don't cover loss i could have sworn the rep reffered to loss theft or damage when i um'd and r'd about the insurance to start with, but i may have misheard.

but when i called to make a claim i informed them that i lost the ipad they said unless i could produce the product i could not make a claim, then responded by they don't cover loss.

 

i have written recorded and email asking them to cancel the insurance as i no longer have the product that was about 2 months ago and i'm still being charged the cover.

 

also no i don't currently have home insurance

Link to post
Share on other sites

I thought their insurance did cover accidental damage and loss ? When did you purchase their insurances? If prior to October of this year, then I think you should have a stab at reclaimign ALL the premiums as the cover obviously was of no use to you. It would appear you were reluctant to take the insurance in the first place and assurances given you at the point of sale more or less advised you would be covered.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

hi there i know now they don't cover loss i could have sworn the rep reffered to loss theft or damage when i um'd and r'd about the insurance to start with, but i may have misheard.

but when i called to make a claim i informed them that i lost the ipad they said unless i could produce the product i could not make a claim, then responded by they don't cover loss.

 

i have written recorded and email asking them to cancel the insurance as i no longer have the product that was about 2 months ago and i'm still being charged the cover.

 

also no i don't currently have home insurance

 

Dear terminx

 

The Insurance policy you have purchased is from Casterlan Ltd you can contact them on

 

0845 121 5690

 

or via email at

 

[email protected]

 

In terms of continuing payments if you can kindly contact either

 

Elaine Mockler on

 

[email protected]

 

or

 

Graham Clarke on

 

[email protected]

 

We will investigate why despite you writing on two occasions your insurance account has not be closed and refund any monies paid beyond the fist contact date.

 

Kind Regards

 

BAYV

Link to post
Share on other sites

  • 2 weeks later...
  • 8 months later...

Hi all Me and my disabled partner are also having similar issues.. My partners iPad was stolen from her baby bag in our local town centre. When calling bayv we were informed that we are covered for loss/ theft and accidental damage and we would have to report it to the police which we went straight to do.. The police informed us the as no proof it is stolen we could only get a property reference number... We called bayv again and updated them with the information provided by the police. However this was on a weekend and we were told that we would have to contact them again monday(today). We called today to give the relevant details and was surprisingly informed that loss is not covered. And for a valid theft claim. My partner would have had to be assaulted and the item be forcibly removed from her person for the claim to be valid.. We currently have a TV and a chest freezer and a iPad Air with them. Now they won't issue a replacement or do anything... What can we do. Any help as we do not know what to do.

Link to post
Share on other sites

Hi all Me and my disabled partner are also having similar issues.. My partners iPad was stolen from her baby bag in our local town centre. When calling bayv we were informed that we are covered for loss/ theft and accidental damage and we would have to report it to the police which we went straight to do.. The police informed us the as no proof it is stolen we could only get a property reference number... We called bayv again and updated them with the information provided by the police. However this was on a weekend and we were told that we would have to contact them again monday(today). We called today to give the relevant details and was surprisingly informed that loss is not covered. And for a valid theft claim. My partner would have had to be assaulted and the item be forcibly removed from her person for the claim to be valid.. We currently have a TV and a chest freezer and a iPad Air with them. Now they won't issue a replacement or do anything... What can we do. Any help as we do not know what to do.

 

 

you need to start a new thread

 

 

of your own.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2835 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...