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    • So when you reported the accident and Copart took the car away, you must have phoned a number.   And surely you have made notes of who you spoke to, date/time of your  call etc ?   Why not phone the same number to chase up.   Your car may have been sold by now or crushed.   Dial Direct probably don't deal with the claims other than pass on details to Insurers, but they should be able to assist you in speaking to the AXA team handling your claim.    
    • Hi    What I find strange is the Buyer from the start after you explaining pervious issue with RM as you always you UPS insisted it had to be RM.   UPS could have delivered this item next day so why was the Buyer so adamant it had to be RM something just doesn't add up from the Buyer as this person the item was for was going to India the next day and needed the item.   How did the Buyer inform you this item had not been delivered and have you given that evidence to RM?   How did the Buyer pay you for this item? Credit/Debit Card, Bank Transfer, Paypal etc.   Have you researched the property address as its flats to see who owns then whether is leasehold/ private/ council/ housing association? (the reason I ask this if Council or Housing Association due to this being flats most have CCTV around and inside but also door entry which will be logged)   As this is Flats and only if it does have door entry to access the building you could ask RM how there delivery courier was able to access that building. (there will either be a service button which they can press to get access or they have been given a key fob for that entry system to access the building or the entry door has been left open)   You could also ask RM to Clarify that the GPS Location they state that the item was delivered whether this is the RM Delivery Vehicle GPS Location at the property or the exact GPS Location of the exact Delivery Address.? (something tells me it will be the vehicles GPS data)            
    • HI   Thanks for the update.   That is shocking that the Ombudsman has said that the case worker assigned to you will call within 5 working days.   I think you need to point out to then very clearly without them thinking you are being aggressive/angry this is important as you want them on your side the Breaches I mentioned in post#78 especially that A2 have Breached the Ombudsman's letter/contact to either resolve this matter or issue the Deadlock letter and A2 have failed to do this even with you giving them extra time.   Note: if A2 have still have still not dealt with this as per the Ombudsman contact above you make sure when they do contact you that you point this out as per there phone call A2 have had all this extra time (as this adds to the extra time you have given them and makes A2 look bad to the Ombudsman's request)   Make sure and ask them for a copy of that letter they sent to A2 to resolve or issue Deadlock Letter for your records.   As for your evidence try to make sure you can scan all this into PDF Format (if possible) and make it one multiple PDF with all your evidence in it in date format. whether its written (with your proof of posting), email, etc. as this will make is easier for the Ombudsman rather than numerous documents.   You look after yourself and you know where we are if you need any further help just let us know    
    • Hi persha50   Thanks for that update and clarification that the claim is via TDS.   Lets use know how it goes with the TDS claim of deposit return
    • Hi Stu,   I contacted the ombudsman today. My case worker is to call within 5 working days. Will update once this has happened.   Thanks again
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Toothfairy/NDR and my payments


Doreen Yates
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I am concerned about Toothfairy Finance which now appears to have a new website referring to Blackwater Contact Centre.

 

I have been on a repayment plan with NDR (Northern Debt Recovery) for a Toothfairy loan I had,

which I have been paying back fortnightly,

 

I have never missed a payment and on the 12 th December they did not take the usual payment so

I tried to contact them to no avail,

 

continuously ringing NDR and Toothfairy with no answer for about 3 days

 

I decided to do a search on the internet and discovered to my dismay the news they had gone into administration and all the bad reports re their Director and businesses.

 

I thought I had dealt with a reputable company but it appears not.

 

Not expecting to hear from them again without some sort of explanation but

 

to my shock and horror they tried to take a payment today (26) which has obviously failed cause I told them not to take anything without talking to me first

and I also thought they had closed.

 

Have tried continuously today to get them but of course no one is answering,

despite their email message saying contact them within 24 hours.

 

My question is can someone advise me who I can go to find out what is happening with these people.

 

Thanks.

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I wouldnt worry about them. Keep the money to obe side then when they come back with proof of the debt, you can pay them. Just dont let them add on charges and interest because they will try.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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own thread created

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Northern Debt Recovery split from Toothfairy earlier this year and are a company in their own right. As far as I am aware, NDR are still open and able to receive payments.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Dont ring them. Ever.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you all for your input, not heard anymore , am going to try and ring them tomorrow again, as acccording to the new Toothfairy (Blackwater) website it says they are closed till the 30th.

 

I bet they are again the Per Gullestrup team. I googled blackwater, it's a collection business. They must be using them since they closed the collection group. This is what the person told me on the phone many weeks ago.

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