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David Lloyd misselling of a contract


GiuseppeRivelli
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I am a member at David Lloyd Brighton from July 2013 and

I have one year contract term with them,

this means I cannot cancel before the term without no paying the annual fee.

My membership is Vantage that allows to go in all the UK clubs and use all the facilities everywhere.

In Brighton do not to have tennis facilities, but they confirmed I could book tennis court

anywhere for free as the Brighton club had this possible option for vantage members.

I was not really sure if the sale manager was lying to me

then I asked him to confirm in writing in the contract that my membership was

“Tennis vantage membership” and he signed beside it to confirm this was correct.

Then One month after I had to relocate for work in Berkshire

I was using facilities in Heston where they have tennis.

I started to use the facilities here until November where the IT booking system was upgraded

allowing the booking through the web and

is then I could not book anymore courts as they took away the option for guests

to book courts in the club.

I called my own club which confirmed that I could book court

but the issue remained as technically I could not do that.

My question is this one.

Can I terminate the contract?

Can ask damages for it?

Do they need to refund the annual fee?

I pay monthly 92£ and I am obliged by contract to pay for the full year if I cancel,

is there anything I can do to have my rights back to book courts

in any David Lloyd clubs as was confirmed in my contract by the sale manager in Brighton?

 

I have attached copy of the contract and signature of the sale manager beside the sentence I have added.

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If they are unable to provide what is on your contract then I would say that is breach of contract and I would stop paying them.

I would write a letter to head office stating that and send it via recorded delivery.

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Hi Guiseppe,

 

I agree as above.

 

Letter to Head Office telling them to honour your agreement about tennis facilities or you will cancel your payments due to their breach of contract. Tell they have 14 days to respond.

 

Do not cancel your payments yet or it could be YOU that,'s breached the agreement.

 

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