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Virgin mobile excessive charge for 2 minute call


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I made a call from my virgin mobile to Traveline 08712002233 to find out if a certain bus route was operating as normal tomorrow,

as the young person I look after was panicking about getting to her boyfriend's for Christmas.

 

I was on the phone for 2 minutes 45 seconds.

 

A bit later I had a text from virgin saying I had nearly reached my credit limit.

 

I was confused as my bill is only normally about £25.

 

I went online to check my bill and I have been charged £67.94 for this one under 3 minute call!

 

Does anyone know if this is correct?

 

And is there anything I can do about it

 

I'm a full time foster carer and can't afford to pay this.

 

Any advice would be appreciated.

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Crikey, that is an awful lot for such a short time. I will see if there is anyone who has any ideas.

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http://www.theguardian.com/money/2009/aug/01/0871-premium-call-numbers

 

Apparently at the moment, 0871 numbers are premium rate numbers. From what I can see, the company has to make you aware of how much the call will cost.

 

I cannot believe you have been charged nearly £70.00 for a call lasting less than 3 minutes and you might need to speak to your provider.

 

I have asked others to look in on you as well.

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It seems as though premium rate numbers are to be banned in the new year.. but there is quite a lot of information in the article below.

 

http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/10514587/Premium-rate-phone-lines-ban-for-retailers-and-travel-operators.html

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3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

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Hi,

Something wrong there. You weren't in Outer Mongolia at the time were you :|

 

According to Traveline the cost would be 10p per minute plus the network charge.

 

Virgin Mobile show the charge to be 31p per minute. I don't know if the 31p includes the 10p traveline cost but even if not, the most you would pay is £1.23

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Premium rate numbers for so called 'service information' sites have been a problem for a while now I think these are to be curtailed.

This monstrous charges are common now, a connection charge is levied first I'm told this can be at a ridiculous rate.

 

A formal complaint to your service provider with request for them to investigate may help.

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  • 4 weeks later...

Whoops I misread the statement and the call logged was actually 2 hrs and 45 minutes, not 2 mnutes and 45 seconds. I was rather dismayed about this and sure I ended the call properly but that's what comes of not being very phone savvy I suppose. I emailed virgin and they did knock £35 off the bill which helped. I also contacted Traveline because they must have left that phone line open all that time! They were very unhelpful, I won't be calling them again! Thanks to you guys for your help anyway.

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