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yonatan1983
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Have you gone through the pre court action protocols first before issuing a claim? I ask because if you havent done everything correctly, their lawyers will chew you up.

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I have sent them several pieces of correspondence via e-mail and all online methods without success. I don't have a service address to send them a final letter before legal action. If I had such an address then I could comply with the pre-action protocol. I have however detailed my claim by fax and e-mail.

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The only thing I can find is this

 

Address for service

 

 

Société Air France

Legal Affairs Department

Plesman House

2A Cains Lane

Bedfont

Middlesex

TW14 9RL

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Thanks! That's what I need to comply.

 

And actually at the time of writing I had technically complied. I had written to all addresses I had for them - e-mail and fax - which is an acceptable form of service. However I will also post.

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I would think that if you were threatening a court claim, it would need to be a letter before action to a UK postal address.

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Yup under Legal Notices on their website it states the Address for Service is as posted by silverfox1961 in post#5

 

web link: http://www.airfrance.co.uk/GB/en/local/transverse/footer/address_for_service.htm

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Just make sure you have everything in order before you issue the LBA and then follow up with the claim. Like i said. One mistake and theyll pounce. Then you could end up paying their pretty hefty costs.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...

I can only second the others here, they insist on the point for your interest only. Although the "letter before action" might not frighten them and make them change their response, you should always send one. Also, it will be the first written letter from what I understand. Although a LBA is normally brief, you can also add references to any other form of previous correspondance.

I hope you will solve your issue.

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  • 2 weeks later...

Alternatively, claims can also be emailed. we did once although no compensation was received. booking with them to Seychelles we almost decided not to deal with them again. They did not have a through flight to seychelles. we were transferred to air seychelles and this info was hidden from us until we started our holiday. However they have been able to reinstate our trust in them by offering us v good service on later two occasions.

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