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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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oak furniture turns out to be oak veneer!


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Hi Dolly,

 

Try that if you want and tell the expert you simply need him to confirm what the product is made of. Firstly though, I would speak to the Furniture Ombudsman and ask who they can recommend locally to inspect and report.

 

You also ask the Furniture Ombudsman if the company you bought from is a member of their association. If so, the FO may investigate on your behalf at no cost to you.

 

I would also send the furniture Co the letter giving them 14 days to refund and collect the goods, failing which you will dispose of the goods and file a court claim to get your money back.

 

If I recall correctly, BC will not refund until you have rejected, and tried to return, the goods.

 

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Hi, I've tried with the furniture shop, they're not interested and told me to go to the fo as they're full members. I've sent all details & info to BC and on one hand they said I should have checked the furniture before signing for it, now they're saying they want a report. I assume that BC will have to refund if I can get expert clarity but I will speak to the fo today as well and see if they can recommend someone locally. Thanks

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Hi Dolly,

 

I can see why you may feel you're going round in circles and getting nowhere fast.

 

However, before this matter is resolved, you will have to keep on at the various parties if you want your money back and the goods gone.

 

Did you send the letter of rejection as suggested in post #46 above. Was the letter signed for on the RM tracking system. Has the store replied at all.

 

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No I didn't send another letter as I thought would be a waste of time - they pretty much told me they weren't prepared to do anything and that I should go to the fo as they were full members etc. I phoned trading standards who couldn't recommend anyone other than FIRA but they told me to go through the fo. I have an expert whom I've just used for something else and so I'm hoping he'll confirm in writing that its chipboard - knowing the way my luck runs however, I think he'll tell me its oak! Anyway I will hear from him on Monday, failing that I think I will just have to go through the fo.

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Hi Dolly,

 

I suggest you send the letter in post #46 to the store by RM Signed For delivery. It's not a waste of time and you have to go through the motions to get the result you want.

 

The "expert" you refer to - in what way is he an expert, or what does he do.

 

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  • 2 weeks later...

Hi, the man I am asking to help with an opinion is an expert in restoring antique & modern furniture. I just had a table restored by him and I'm waiting to see if he'll give me something in writing.

 

 

However, meantime I thought I would contact the actual manufacturer - Bentley designs - I didn't think they would help but they have been very helpful. They explained, in an email, what the furniture is constructed of and referring to the actual desk top they have said: The man with the exact details is on holiday until the 7th April, however the desk top has an American Oak outer with the inner being made of various woods. I have sent him an email and put a note in my diary for when he returns and I will let you know.

I think I will send this to Barclaycard and see what their response is. If this doesn't tell them that the oak desk isn't oak, then I don't know what will! Any opinions?

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Any opinions

 

Yes, Brilliant on your part. I would never have thought about contacting the manufacturer.

I know this is dragging on but in my humble opinion, you are in the right.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi Dolly,

 

....... however the desk top has an American Oak outer with the inner being made of various woods.

 

Not from what I saw, unless the "various woods" he refers to is chipboard !!

 

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  • 3 weeks later...

Ok, i'm still waiting to hear from BC,

 

meantime I received this from the manufacturer:

 

The Studio corner desk top is surfaced with a real wood veneer 0.6mm thick (oak)

The substrate used will be a manufactured board material i.e. particle board

which is virtually an inert material and is necessary for technical/construction reasons.

The top covers a large area - if it was made from solid wood (which is naturally hygroscopic)

it would expand and contract (approx. 8-10mm) and cause constructional damage.

Solid wood is used on smaller component parts such as the frames because the movement is very fractional

and does not cause constructional problems.

I'm going to send this off to BC as well but again wanted your thoughts?!

Thanks

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Hi Dolly,

 

Send this onto BC and tell them you feel this should be adequate proof that the product supplied was not oak, as described.

 

Tell them you feel they have had enough time to investigate fully and you expect a prompt response, bearing in mind the items are still stored in your property.

 

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I'm becoming increasingly infuriated with this saga! BC have sent another letter asking for a detailed report (see post 47). I cannot understand why the manufacturers word is not proof enough that the furniture is not oak. Anyone have any idea as to what I should do next. I'm going to start with completing the FO form - but can I complain about BC to the financial ombudsman? I feel like every way I turn I get hammered but I don't want to let BC off the hook so easily. and can I pursue it via the fo even though I'm still chasing BC?

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Hi Dolly,

 

If you want BC to resolve this, you will have to be patient and very determined.

 

Reply to BC saying the evidence provided from the manufacturer already states that the product is not as described and you cannot understand why BC continue to provaricate.

 

I'm not sure if the Financial Ombdsmn Svce can help with s.75 claims but suggest you call the FOS to ask.

 

Proceed with the complaint to the Furniture Ombsmn as well.

 

The best way to have dealt with this would have been to take prompt court action against the supplier. By not doing this, you must reply on the other processes.

 

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to be honest court scared me but also I don't have any proof other than what is stated on my invoice and what the manufacturer have now told me. Its my word against the shop staff. Is it too late to go down that road now then? I will continue to pursue BC though. It is frustrating that they take so long to reply but I am determined. I'm grateful for the advice, thanks.

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Hi Dolly,

 

No, it's not too late to take the supplier to court.

 

You must be prepared to take the claim before a judge and argue your case. But I think the evidence will speak for itself.

 

It's a very informal business in the Small Claims Court. No wigs and gowns and it's often held in a normal room, not a courtroom.

 

If you haven't yet replied to BC, add on a para to say :-

 

If you have not resolved this simple matter within 14 days, I will take court action citing Barclaycard as the Co-Defendant.

 

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  • 2 weeks later...

the latest response from BC is that they would like to reiterate that there are no documents to substantiate that the goods received were not as described. Therefore a breach of contract or misrepresentation is not established on the merchants part. I will be writing yet again asking them to clarify exactly how I'm supposed to prove this, other than give them my invoice, which clearly states Oak and the manufacturers description which clearly states some sort of chipboard!

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Hi Dolly,

 

This is just going round in circles and BC are not helping your case.

 

Are you willing to threaten the store with court action for the return of funds, and then take that action with our help.

 

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  • 3 weeks later...

Hello

 

I've been in the furniture business for approx 20 years. We have always emphasised the presence of any veneers to avoid this situation (they perform better than the real thing in some scenarios!)

You'll see that all the big retailers, especially online, are quite meticulous at detailing "oak effect" or "oak veneer". I don't think they do this out of the kindness of their hearts!

More like they've learnt the hard way that it's a requirement.

 

Send someone back to the shop with a camera phone to photograph the label that is on the furniture.

Make sure there is a close up showing the text (both sides) and a contextual shot, I.e one that shows the label on the furniture.

 

They don't need to be James Bond. I photograph labels all the time to remember prices & sizes - never had any trouble.

 

If it doesn't state the presence of veneers, or if a person is likely to reasonably infer that it is solid, then you certainly have a case.

 

Even evidencing the absence of a label / literature would help your cause.

 

If either of the above are still true, after the shop are aware of your grievance, then that counts as goog evidence that they are being wilfully 'economical' with the truth.

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Thanks TGP for your input.

 

Dolly, anything to report on this please.

 

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  • 4 weeks later...

Sorry been in hospital. I have to say once I threatened BC with court action they phoned me! amazing really, every letter they responded to seemed to take weeks rather than days. They offered me the price of the desk as a one off gesture of goodwill. Because of the hospital thing, I decided to accept that. However, I did ask if it was possible to still complain about the store to the furniture ombudsman and BC seemed to think I still could. But with everything that's gone on, i'm going to use the furniture (still haven't had time to unpack it!) I don't think I have any evidence to go to court, otherwise I would. The shop no longer stock that range of furniture so It would be hard to get any evidence now, even though I know they weren't displaying proper leaflets/price tags. It was handwritten pricing on plain white paper in Perspex holders! I really appreciate everyones input and advice, and a free desk goes someway to help soften the experience. I do have my ombudsman forms completed ready for posting though - but if I proceed with that, I can't use the furniture can I? and I am becoming a bit sick of seeing those boxes in my lounge!

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Hi Dollydo,

 

You can still make a formal complaint to the Furniture Ombudsman if you wish.

 

You can keep the furniture and, if the FO feel you've been badly treated, they may decide that the store should offer some compensation.

 

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Misposted... did not read the end of the thread :p

 

 

Congrats on the outcome (even if it was a long sage) and let your wallet do the talking in the future!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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