Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years which sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years and an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts plus they said they would power flush it so I went ahead And also they had a call out of a maximum of waiting 24 hours. The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent as it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged, I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of asg tried to infiltrate the group and when I raised this with asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they infact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden) to which asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation as asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.
    • Thank you dx100uk   I know I dropped the ball on this one and there’s no excuses for it. I should of done my research well before now and not leave all this to the last minute.    I’ll try and get on the website but if I can’t I’ll email this defense over today and keep this form updated.    Once again thank you all for helping me   Andrew
    • Do you live on your own?
    • Okay thanks it is a difficult one.
  • Our picks

LifeIsAMess

ESA Claim Started But No Payment

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2289 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

Was wondering if anyone can put my mind at rest about this if possible?

 

My ESA claim started on Dec 10th...I was usually paid IB on a friday which means with their "no breaks in payment" policy I should have gotten a payment yesterday as normal but I didn't. The last payment I got was on the 6th.

 

Does anyone know if they shift payments to accommodate the new claim date or am I likely to be facing some kind of other problem here? The woman that phoned me about my claim did specifically say nothing would change so that's why I'm worried and also the time of year is not the best. I could kick myself for not checking yesterday then I could have phoned...now I have to wait til Monday but if anyone could put my mind at ease til then it would be much appreciate.

 

Thanks x

Share this post


Link to post
Share on other sites

Do ring them 1st thing Monday morning, especially festive season up us

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?413170-Benefits-over-the-Festive-Season-2013-14-Courtesy-of-poster-45002&p=4423107&viewfull=1#post4423107

 

Can you check your bank account at a cash point, on line banking or ring your bank up to check for incoming payments !


Just say No to 0870 and 0845 Numbers,Use

http://www.saynoto0870.com/search.php

Share this post


Link to post
Share on other sites
Do ring them 1st thing Monday morning, especially festive season up us

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?413170-Benefits-over-the-Festive-Season-2013-14-Courtesy-of-poster-45002&p=4423107&viewfull=1#post4423107

 

Can you check your bank account at a cash point, on line banking or ring your bank up to check for incoming payments !

 

I do plan to phone first thing on Monday...I have bad anxiety so was looking for some peace of mind before then. I have online banking but it doesn't show incoming payments.

 

Thanks for the link :)

Share this post


Link to post
Share on other sites

It is possible that your actual payment day will have changed, as ESA payments are based on your NI number.

 

It's worked out like this:

 

Take the last two digits (ignoring the final letter) of your NI. If they are

 

  • 00-19 your payment date is Monday
  • 20-39, Tuesday
  • 40-59, Wednesday
  • 60-79, Thursday
  • 80-99, Friday

Because ESA is paid fortnightly, they then need to decide which of the two weeks you'll be paid - this is known as the "cycle". If the two digits are even, you're in cycle P. If they're odd, it's cycle R. That sounds more confusing than it is, so as an example, the last two digits of my NI number are 86. That would make my pay day Friday. And 86 is an even number, so I'm in cycle P. Next week is a P week, so my next payment would be due Friday 27th December. For those in cycle R, it will be Friday 3rd January.

 

Over the holiday period, any payment due on a day the banks are closed (25th, 26th Dec, 1st Jan, 2nd Jan in Scotland) will be advanced to the last working day before the closure.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

Thanks antone, in that case mine would fall on a Monday so that has put my mind at rest some thanks for that :)

 

Just when she emphesised how nothing would change and no breaks in payment etc that's why I started to worry. I also did a google search and it seems the problem is quite problem especially with the first payment.

Share this post


Link to post
Share on other sites

It is possible that there could be a delay with your first payment, so I would still make the call on Monday, especially if nothing appears in your bank account. Just bear in mind that it will be a very busy day for the JCP office, so call early (they open at 8am) and preferably from a landline if possible (to keep costs down) since you might find yourself on hold listening to Vivaldi music for a while.

 

When I processed ESA we did make a push to clear as many outstanding claims before Xmas as we could.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...