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Scottish Power Gas Meter Interference

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Hi Guys


I'm looking for a bit of advice and I hope someone out there will be able to help me.


Here goes with my story:


I moved into a rented Housing Association flat 3 years ago,

the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me.


My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit,

I filled in the online form to say I was moving and provided my new address etc.


I received various communications saying my account was almost up and running etc.

A few month had passed and I noticed my direct debit had stopped coming out my bank.

I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat.

To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number,

I have even sent them pictures of the meter but to no avail.


At one point I was told I had 2 meters registered,

then I was told it was Southern Electric so

tried them but they say its not them and so it continues.


the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it.


Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection

and if I didn't get back to them within seven days they would gain entry to my property.


I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country.

I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas

and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail.

I was told to contact them when I came back to arrange a date.


When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh..


After looking online I found a number to call about who my gas supplier was and

phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number.

Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere.


I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not,

nobody turned up on the day of the inspection which was a Saturday between 8 - 12.

I got back in contact again to let them know nobody turned up.


I work in the TV industry so its not easy for me to get time off work.

I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up.


I chased again for another appointment, which was yesterday and eventually someone did turn up.

The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have,

he called and gave someone the number and said he would wait in his van and come and let me know when they call him back.


He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power

and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this.

He said someone must have got it swapped at some point over the years.

Great I though finally getting somewhere.


Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter.

When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant.

Its a bill for the inspection of £244.10


"The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found.

You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote

- footnote says "METER INTERFERENCE"


"We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion."


"However, we will be carrying out a check on the condition of the metering and associated equipment at a future date

and if we find that it has been tampered with the supply with be disconnected.

This will be done irrespective of your circumstances and any inconvenience which might result"


The bill reads:


Cost associated with inspection carried out on 20/12/13 Total Cost £244.10

Balance added to account £244.10

this advise is for cost incurred only

The gas charges will be considered later and a bill will be issued if appropriate.


Help where do I start with all this?


I've never touched the meter it was already there when I moved in,

I've got a dry meter but from what I gather from the inspection I should have a prepayment.

Where do I stand with this?


I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering

they failed to turn up for 2 of the appointments.


I've still got most of my emails to Scottish Gas with the pictures I sent them.


Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now.


How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter.

the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet.

Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where.


Any help much appreciated.

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ok so now you need to remind them that the person on the bill is the old tenant

that moved out dd/MM/YYYY


and that'll be the end of that.


then you'll just need to pay an avg usage for the months you been there


you should be able to workout you usage?


did you take a reading when you moved in.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks Dx


I've got the meter reading from when I moved in but I've no idea when the previous person moved out. I get various debt letters for previous tenants.


If I tell Scottish Power they sent the bill in the old tenants name they won't just resend it in my name?


I've also found in my emails the below info that Scottish Gas asked me for. I feel I've done my best to get this resolved.


Date: Tue, 23 Nov 2010 06:45:07 +0000

From: landlords @ contactus . britishgas. co. uk


Subject: Thank you for your email - Ref: ......................

Dear .........


Thanks for letting us know you’ve moved home I hope all went well.


At your old address

I’ve closed your gas account from 18 November 2010 using the reading you provided, you'll receive a final bill within 16 working days.

If there's a credit left on your account we'll refund it to you automatically.

On the other hand, if there's a balance to pay you can settle it when you receive the bill. A

s you are registered to manage your account online you will also receive an email confirming that your online final bill is ready to view.


You currently pay by Direct Debit so why not keep it open until your account is closed?

This way we can use your Direct Debit to pay off any outstanding balance,

or we can send a refund straight to your bank account so you don’t have to wait around for a cheque to arrive.


At your new address


I've checked the database which holds information about gas supplies to confirm some details so I can open your new gas account.

However, I've been unable to locate any details for your supply.


To allow me to open an account, please provide the following information by replying to my email.

The information bolded are the details we already have.


First of all we need to be sure which meter supplies your property and there's an easy way to find out which one is yours.

To do this please turn your gas appliances on full power for a few moments and see which meter responds.


If more than one meter is showing gas being used, turn your appliances off and see which meter stops.

If you live in a flat or your meter is in a communal area or meter box,

please ensure you carry out this test as your gas meter may be labelled incorrectly.


The current meter reading: 5429

Date reading taken: 23/11/2010

The serial number on your meter: .........

(This is stamped onto the meter, below the reading window)

Meter manufacturer: Schlumberger

Meter model: R5

Year of manufacture: 1997

Meter owner: unknown(no label on the meter only one for escaped gas saying contact Transco)

(There should be a label on the meter saying, “This meter is the property of …”)

The number of dials on your meter (before decimal place): 4

Type of meter, Credit or Quantum (Card Meter): credit

Has your meter been recently exchanged? unsure

If yes, what was the old meter serial number?

What was the meter reading when it was removed?

When was the meter exchanged?

What was the reading on the new meter when it was installed?

(Information regarding the meter exchange can be found on the label on your meter)

If your property has previously been known as a different address or plot address, please include full details.

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at the end of the day you should only be responsible for the gas used since YOU moved in


as for the old tenant etc etc


not your problem.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites


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