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Hi

 

 

Apologies if this is in the wrong forum, if it is perhaps someone would be good enough to point the right one out to me :)

 

 

Regarding the issue I need help with. I am a self employed builder who on occasion uses the above site to obtain work, I have been a member for about 6 years now.

 

 

Just recently they have changed their operations and have removed a lot of facilities offered to the trader, the most relevant one for me being the one where they refunded you the money you pay for the lead if the customer doesn't allow you to at least quote for the work or the lead details turn out to be wrong. Instead they now keep the money whether you quote, are not able to quote, or you can't even contact the customer.

 

 

As some of the more expensive jobs cost £30-£50 just to buy the lead this can work out expensive to the sole trader, it's no problem if I get the work because I can recoup the lead cost but otherwise I am simply paying for nothing!

 

 

My question is whether they are in breach of the original T & C's that I agreed to some 6 years ago as nowhere have I agreed to these new changes, it seems they have just rolled them out and we either like it or lump it.

 

 

Any help, advice or assistance would be greatly appreciated :) I hope I have explained the situation clearly enough, if not feel free to ask questions and I will do my best to reply to them.

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Have you got a copy of the original T&C's?

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