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    • So when you reported the accident and Copart took the car away, you must have phoned a number.   And surely you have made notes of who you spoke to, date/time of your  call etc ?   Why not phone the same number to chase up.   Your car may have been sold by now or crushed.   Dial Direct probably don't deal with the claims other than pass on details to Insurers, but they should be able to assist you in speaking to the AXA team handling your claim.    
    • Hi    What I find strange is the Buyer from the start after you explaining pervious issue with RM as you always you UPS insisted it had to be RM.   UPS could have delivered this item next day so why was the Buyer so adamant it had to be RM something just doesn't add up from the Buyer as this person the item was for was going to India the next day and needed the item.   How did the Buyer inform you this item had not been delivered and have you given that evidence to RM?   How did the Buyer pay you for this item? Credit/Debit Card, Bank Transfer, Paypal etc.   Have you researched the property address as its flats to see who owns then whether is leasehold/ private/ council/ housing association? (the reason I ask this if Council or Housing Association due to this being flats most have CCTV around and inside but also door entry which will be logged)   As this is Flats and only if it does have door entry to access the building you could ask RM how there delivery courier was able to access that building. (there will either be a service button which they can press to get access or they have been given a key fob for that entry system to access the building or the entry door has been left open)   You could also ask RM to Clarify that the GPS Location they state that the item was delivered whether this is the RM Delivery Vehicle GPS Location at the property or the exact GPS Location of the exact Delivery Address.? (something tells me it will be the vehicles GPS data)            
    • HI   Thanks for the update.   That is shocking that the Ombudsman has said that the case worker assigned to you will call within 5 working days.   I think you need to point out to then very clearly without them thinking you are being aggressive/angry this is important as you want them on your side the Breaches I mentioned in post#78 especially that A2 have Breached the Ombudsman's letter/contact to either resolve this matter or issue the Deadlock letter and A2 have failed to do this even with you giving them extra time.   Note: if A2 have still have still not dealt with this as per the Ombudsman contact above you make sure when they do contact you that you point this out as per there phone call A2 have had all this extra time (as this adds to the extra time you have given them and makes A2 look bad to the Ombudsman's request)   Make sure and ask them for a copy of that letter they sent to A2 to resolve or issue Deadlock Letter for your records.   As for your evidence try to make sure you can scan all this into PDF Format (if possible) and make it one multiple PDF with all your evidence in it in date format. whether its written (with your proof of posting), email, etc. as this will make is easier for the Ombudsman rather than numerous documents.   You look after yourself and you know where we are if you need any further help just let us know    
    • Hi persha50   Thanks for that update and clarification that the claim is via TDS.   Lets use know how it goes with the TDS claim of deposit return
    • Hi Stu,   I contacted the ombudsman today. My case worker is to call within 5 working days. Will update once this has happened.   Thanks again
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dropped my laptop - knowhow now say i'm not covered!!


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I was wondering if someone could please help me,

 

my laptop accidentally slipped and fell from 2nd floor balcony.

 

KNOWHOW have sent this back to me without repairing it and

 

have said the findings are not covered by the agreement and

 

I need to write to them at Hemel Hempstead if I want to challenge this.

 

Please help as I'm not very good at letter writing.

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own thread created

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I bet you were told you were covered for everything

by the rep that sold it?

 

got a nice bonus for saying that to their wage packet.

 

pers i'd be writing to the CEO,

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Please accept my apologies if this has been posted in the wrong section as im a newbie and don't know my way around here too much.

 

I desperately need help 2 weeks ago my laptop accidentally slipped out of my hands and fell of the balcony of my property which is on the second floor. The was quite a lot of extensive damage to it and I sent it off to them for repair. They rang me today to come and collect it as they will not be repairing it as their findings by their engineer are not covered by the agreement.

 

Please have gave me an address to write to if I want to challenge this.

 

Please help how do I go about writing this letter of explanation as I'm absolutely rubbish at writing letter.

 

How do I prove to them it was an accident and not neglect.

 

Thank you

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Commission was stopped, but back when I worked at PC World there were still bonuses for meeting certain KPIs, sales of the extended cover was naturally one of them.

 

If the laptop has slipped from a 2nd floor balcony then it may have been excluded under a mis-use or neglect clause.

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Can't you claim off your home contents insurance ? accidental damage ?

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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The bonus still exists to this day.

 

I used to work for DSGi, back when Capita screwed us all over and had us all red banded and so 70% of us left DSGi for this and I still have friends working there (Idiots really should have got out when we did)

 

A good % of the engineers that deal with repairs have certain checks to make, they don't even look or think about Accidental damage as they are not allowed to due to KPI's. If a product comes in due to accidental damage, they follow

a set procedure this includes looking at the overall damage. If it fits a certain % that they would class as not being accidental damage, then it won't get looked at and returned to the customer with the stock response of it being outside of your policy.

 

Be also aware, that a good majority of the engineers are not qualified to do the job they are doing.

 

Also never, ever tell them directly or indirectly how it happened. That's the first mistake everyone makes, as that gives an automatic 25% mark down on the repair. If you've admitted to them that you dropped this from a balcony, that's an instant fail and in their eyes voids your policy straight away as neglect.

 

I had to deal with a gentlemen who's son had got hold of a knife and had thrown it at the TV, which put a whole in the screen and cracked it. I was all up for repairing the screen for this TV, but my manager took one look at it and said no policy is void. I asked why and his response was it was intentionally damaged. They will use any reason and excuse under the sun not to fix something under your policy.

 

Also all mail that goes to the Head Office, it does get opened and then forwarded on to the Customer Contact Centre in Sheffield for them to deal with if it's a customer complaint or problem.

 

Customer Services, Customer Contact Centre, PO Box 1687, Sheffield, S2 5YA

 

I would advise you take your policy to a solicitor.

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so there we go

 

yet more confirmation, that in all reality

these knowhow policies are nothing more than a money making exercise

which is what CAG has said about all warranties from day one.

 

of course not as extreme as brighthouse etc

but clear profit none the less and designed that way from day one.

 

go nail 'em...

 

gotta fell for the guys that work there too though

being in the trade for 35yrs I too still know some that work there

 

dx

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The bonus still exists to this day.

 

I used to work for DSGi, back when Capita screwed us all over and had us all red banded and so 70% of us left DSGi for this and I still have friends working there (Idiots really should have got out when we did)

 

A good % of the engineers that deal with repairs have certain checks to make, they don't even look or think about Accidental damage as they are not allowed to due to KPI's. If a product comes in due to accidental damage, they follow

a set procedure this includes looking at the overall damage. If it fits a certain % that they would class as not being accidental damage, then it won't get looked at and returned to the customer with the stock response of it being outside of your policy.

 

Be also aware, that a good majority of the engineers are not qualified to do the job they are doing.

 

Also never, ever tell them directly or indirectly how it happened. That's the first mistake everyone makes, as that gives an automatic 25% mark down on the repair. If you've admitted to them that you dropped this from a balcony, that's an instant fail and in their eyes voids your policy straight away as neglect.

 

I had to deal with a gentlemen who's son had got hold of a knife and had thrown it at the TV, which put a whole in the screen and cracked it. I was all up for repairing the screen for this TV, but my manager took one look at it and said no policy is void. I asked why and his response was it was intentionally damaged. They will use any reason and excuse under the sun not to fix something under your policy.

 

Also all mail that goes to the Head Office, it does get opened and then forwarded on to the Customer Contact Centre in Sheffield for them to deal with if it's a customer complaint or problem.

 

Customer Services, Customer Contact Centre, PO Box 1687, Sheffield, S2 5YA

 

I would advise you take your policy to a solicitor.

 

1) capita took over only the call center

2) the engineers dont have "kpi's"

3) afaik there is no "set percentage of repairs"

 

please back up with evidence rather than years old hearsay as capita handed back their part of the business back to dsgi over 4 years ago

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 1 month later...
1) capita took over only the call center

2) the engineers dont have "kpi's"

3) afaik there is no "set percentage of repairs"

 

please back up with evidence rather than years old hearsay as capita handed back their part of the business back to dsgi over 4 years ago

 

Capita initially did the managed services for DSGi with PCWorld, Currys & Dixons at the Sheffield site

and had nothing initially to do with "PC Service Call or Tech Guys" until 03/04.

 

DSGi in 2002/03 noted an initial failure with the Nottingham site

(Which if you was employed by DSGi at the time, you would know this)

and that the site was loosing money in call volumes.

 

Capita initially signed a service contract with DSGi in 2002 to run the Nottingham call site,

which was the location for "PC Service Call" after it was transferred from the Sheffield site in 1999/2000.

 

They also took over the repair center & engineer resource center.

 

All engineers for DSGi had and still have KPI's, including the field engineers

 

And yes there is a set number of repairs, as it's part and parcel of the contracts with the manufactures.

 

As for Capita handing back the contract,

I don't know where you get your information from but this never happened.

 

Capita was in breech of contract with DSGi in 04/05/06 at both the Sheffield site & Nottingham site,

one of the clauses in the contract with DSGi was performance

and if Capita didn't meet the required targets as per the contract they were in effect finned by DSGi for it.

 

This was one of the many reasons Capita had their contract cancelled by DSGi,

so a bit of a difference between handing back and having the contract cancelled.

 

Like i said,

I used to work for both DSGi & Capita and remember the bull that came from it all.

 

Capita taking over and screwing us all over,

was one of the main reason I quit working for them.

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is that you tim?

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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mapadale weve kinda thread hijacked here

 

ill pm you tommorow when i get chance

 

i have good reasons for knowing what some of what you said is incorrect

 

however i also know some of its fairly true. ill explain more by pm

 

dx ill copy you in and once weve got our differences worked out ill let you know the outcome

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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