Jump to content


bayv help needed!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2854 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My partner recently got an item from BAYV.

 

When the goods were delivered, there was a part missing, meaning I had to go and use my money to buy a new part.

They eventually sent me one out a week later.

 

My partner had phoned to ask for some sort of compensation/refund as such to cover the cost.

 

He was told a manager would call back within 48hours, although no phone call was ever returned.

 

This has been going on for 3/4 weeks now,

eventually, after a long phone call to a BAYV "customer service" rep,

and after many attempts to fob us off by saying the reps don't have a direct number to their manager, an email must be sent,

my partner informed the rep if he didn't get to speak to a manager he would open up the coin meter, and take out the plug and put it back into a normal socket.

 

The rep insisted he couldn't transfer the call so my partner took the meter apart and took the plug back out

and all of a sudden the rep said "I'm just transferring you now" and then

 

the manager was on the phone.

 

My partner had informed him the box was already open and within an hour there was the area manager banging on my front door.

 

He was in my property calling my partner a criminal and that he would be returning with the police.

 

I found him very intimidating with the way he was going on about being arrested and charged with theft.

 

The next morning my partner received another phonecall,

insisting there would be a BAYV rep,

along with police officers visiting my house that night.

 

Are they allowed to do this?

Link to post
Share on other sites

Hi,

 

Others more specialised in this field will be along but because it is this late at night it may not be until tomorrow.

 

You do not have to let the area manager in to your property or anyone else, it is your property and only you and you alone decide who enters.

 

I have had a look at their website and you can pay by paypoint, ring and ask for a payment card to be sent to you.

Do not set up a Direct Debit facility with them as this process can be abused and your Bank Account can be emptied.

 

As this smart meter is a means of paying for the goods on credit , it is not a Police matter and a civil issue only, the Police will not get involved.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

Link to post
Share on other sites

nope!!

 

no 'rep' has ANY legal powers

let alone to gain entry to your house

 

nor demand anything.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?412228-BAYV-threaten-to-report-goods-as-stolen-on-issued-direct-debit-from-9-days-ago*RESOLVED*

 

get those 'compulsory' insurance back too - they are unlawful.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

was the missing part absolutely necessary to have?

perhaps you were not given a new product since a part was missing?

 

to cover the cost of the missing part, you would need to contact BAYV and request it. if they refuse, then you could think about taking them to court but then you need to decide if it is worth the hassle of a court case against them. if you did pursue a court case against them, i am sure they would respond with a counter claim for the damage caused to their box. ideally, this box should not have been damaged.

 

btw - i have also experienced a BAYV rep who was intimidating. this same BAYV rep also called me a criminal. there are numerous other posts amounting to the same experiences....

 

hopefully someone from BAYV will respond to you in this thread and help you out.

 

the other suggestions i would give you would be:

 

1. communicate with BAYV only in email so you have a record.

2. inform them they are not allowed to call to your home.

3. make payment, secure, such as disposable debit card. someone else said paypoint.

4. as soon as you have paid for your product, run, run, run away from BAYV as fast as you can and never return....

 

good luck!

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

Link to post
Share on other sites

I am beginning to think that there is some 'unwritten' rule within BAYV that staff use this tactic as standard. Perhaps the rep would like to make comment?

I would also like to know if a manager gets weekly commission when there is no missing payments.

 

If they attempt another phone call or visit, make sure you record the drivel. any way you can.

 

This behaviour needs reporting to Trading Standards as a matter of course. The more people that do this, the sooner BAYV get brought to book.

 

Please also make sure that you do not agree to not updating this thread.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

was the missing part absolutely necessary to have?

perhaps you were not given a new product since a part was missing?

 

to cover the cost of the missing part, you would need to contact BAYV and request it. if they refuse, then you could think about taking them to court but then you need to decide if it is worth the hassle of a court case against them. if you did pursue a court case against them, i am sure they would respond with a counter claim for the damage caused to their box. ideally, this box should not have been damaged.

 

btw - i have also experienced a BAYV rep who was intimidating. this same BAYV rep also called me a criminal. there are numerous other posts amounting to the same experiences....

 

hopefully someone from BAYV will respond to you in this thread and help you out.

 

the other suggestions i would give you would be:

 

1. communicate with BAYV only in email so you have a record.

2. inform them they are not allowed to call to your home.

3. make payment, secure, such as disposable debit card. someone else said paypoint.

4. as soon as you have paid for your product, run, run, run away from BAYV as fast as you can and never return....

 

good luck!

 

Thank you for your reply. My partner is admitting what he done was completely unnaceptable! And the missing part was the cable for the charger (we received an iPad) and it had 3% battery when it arrived so I had to go and buy one, and the cheapest I could find was £10, and my weekly repayments are £11

Link to post
Share on other sites

Thank you for your reply. My partner is admitting what he done was completely unnaceptable! And the missing part was the cable for the charger (we received an iPad) and it had 3% battery when it arrived so I had to go and buy one, and the cheapest I could find was £10, and my weekly repayments are £11

 

i hope that BAYV will refund the money for you...

 

i am not sure what tablet you purchased from BAYV, i just had a quick look and compared their prices to high street.

 

BAYV cash price for a tablet is £569.99 https://bayv.co.uk/buy/pay-weekly/ipad-on-finance#jump

 

Take their price of £569.99 and add on their high %apr rate as well as the unnecessary insurances and you would have paid about 5 or 6 times as much for the price you can get on the high street...

 

for example: http://www.argos.co.uk/static/Browse/ID72/33025327/c_1/1|category_root|Technology|33006169/c_2/2|33006169|iPad,+tablets+and+E-readers|33007659/c_3/3|cat_33007659|iPad+and+tablets|33014087/c_4/4|cat_33014087|Tablets|33025327/r_001/8|Brands|Samsung|1.htm

 

both are the same products..

Argos price: 279.99

BAYV price: 569.99 (more than double) PLUS add their APR and you will be paying back just under £1000.00 for something which is 279.99 now and more likely to be under the 200.00 mark in the sales!

 

Add the unnecessary BAYV insurances and the you are probably looking at a total cost of near to £2000.00 for an item which you could almost certainly purchase for £199.99 in the sales or £279.99 at the moment.

 

 

ok - you say your weekly payments are £11 and i couldnt find a tablet on BAYV site for £11 so i can only assume you are taking out their unnecessary insurances. you could ideally think about cancelling the insurances. and more ideally, cancelling the whole agreement, sending your product back to them and save and buy from sales.

 

companies such as BAYV and similar rent to own stores seem to have a very dire reputation.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

Link to post
Share on other sites

As mentioned above. They will try to make you sign a confidentiality agreement. refuse it. They do this because they dont want anyone to know the unlawful and practices they get up to. And before anyone reprimands me about that comment, their antics are well publicised on multiple forums, including this one.

Edited by renegadeimp

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

take it back mate!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I need to add a disclaimer to my sig dont i :p But i edited anyway. Just to play it safe.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 8 months later...

how do you make them take something back? i have a laptop that i just found out is worth 265 at mst they are charging me 1380! the guy is due round tonight and i dont have enough money to pay him today should i just hand it back with a letter and close the door?

Link to post
Share on other sites

how do you make them take something back? i have a laptop that i just found out is worth 265 at mst they are charging me 1380! the guy is due round tonight and i dont have enough money to pay him today should i just hand it back with a letter and close the door?

 

 

would be better to start a new thread

 

 

of your own

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...