Issue with garage charged to fix car but haven't!

[Vikki82]

Hi I have a audi a4 3.0 V6 vehicle.

 

The cars head gasket had gone so I took it to a local garage who agreed to fix it and gave a quote of 792 including timing belt.

 

They had had it for a week and it was due for collection but they then said it would be a extra 174 as they needed valves and bolts

 

Anyway we picked it up yesterday and I am convinced they haven't changed the head. The coolant is almost empty and has oil in it. Oil is old not new as it should be and there is mayo on the oil cap! They have driven it 50 miles (mileage is 50 up) and it has mud splashed up it ( it was cleaned before it went) there is also cable protection missing fe engine, the car is actually worse than when it went and not drive able. They told me when I paid it was running perfect they lied .. What can I do they have charged me over 900 and I've still no car!

Edited December 18, 2013 by citizenB
restored original post

[sequenci]

Hi there,

 

You are likely to be able to challenge the garage under the rights you have via the Supply of Goods & Services Act. More info here: http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#services

[raydetinu]

what did it say on the receipt or work sheet that they had done?

You will probably need to get a report from an Engineer ( AA or RAC ) to go over it and check whats wrong; then go back to the garage. If the wont repair or refund, then you can take them to court.

[Vikki82]

All sorted now thanks

[raydetinu]

good, what happened, would like to know?

[stu007]

Hi

 

 

Can I also ask why you have edited out your 1st post?

[citizenB]

Original post has been restored and thread locked. It would have been nice had you let us know how it was sorted.

 

 

If everyone was to remove their post once their issues were resolved, there would be no CAG!!

[Vikki82]

Almost 6 months ago I bought a used Audi A4 3.0 V6 very tidy car,FSH etc.

At start of December 2013 the car began to use coolant and misfire.

Had the car checked by a mechanic who suspected head gasket was going.

As vehicle had 6 month warranty I contacted the dealer who agreed to fix the problem at my local garage.

Dropped car of the 12th December 13 was quoted 997 which I had to pay 200 of.

Picked car up after a werk , dealer paid bill but car was worse than when I dropped it off, head gasket hadn't been changed they had just used k seal to bodge it.

Mileage was up 50 miles.

Car went back in next day, head gasket was changed twice apparently but car still wasn't right.

Car was transferred to another garage where it had half the piston rings changed, I spoke to mechanic who said it should be fine, however it wasn't.

Car now needs a full engine re build at a cost of £2500.Dealer says its beyond economical repair. I now want a refund as dealer says he can't replace the car.

However he is saying that he has to involve a solicitor as he's not sure what legally he has to do?! He's saying the garage need to reimburse me not him but my contract is with the dealer!

Anyone know my rights here?

Sorry its long.

[f16]

Is the car losing coolant? Or is the engine just running unevenly?

[Vikki82]

It was using coolant been pressure tested is head gasket, car was driven 50 miles by garage with blown head which has destroyed the engine.

Just need to know who gives me my refund and how much I'm entitled to receive I got 4 months use out of car and paid £3000

[Vikki82]

Just to add this was a ex police car. This fact wasn't disclosed by dealer. They had conveniently "lost" logbook

[f16]

Your contract is with the dealer. You got 6 months warranty, so from what I can see his problem. I'm not lagely trained .

Other CAGGERS are help will arrive

[honeybee13]

Hello again, Vikki.

 

I've reopened your previous thread and merged the new one with it, to keep the information together.

 

HB

[Vikki82]

Hi sorry edited out due to being worried about repercussions from garage concerned.

Any tips as to what u say to get refund?

[Vikki82]

Hi

Thanks for advice we have today agreed on a refund of £2000 plus we keep the audi (which the garage is buying) so I pretty much will be fully refunded