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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bright house of horrors again


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Hi bright house from hell

 

Iv had bright house for 3 yrs payed them £80 week with out fail.

 

I had an ipad that I was payimg £14.99 each week for 2yr I had six week left to pay so I sent it in to be repaired six weeks passed and I finished paying ask them where my ipad was they kept saying still in repaire

 

4 month passed I asked them every time I phone up to make a payment was it fixed when in to the shop ask the girl working there where it was she said it was beyond repair so where was my ipad I asked ? O she said they dont send them back they just bin them it had a cracked screen.

 

So what have I payed nearly £1600 for ? Every time I rang up the would fob me off with a cocky person down the phone so now iv stopped paying them iv not payed for 10 wks

 

they sent me a default 50 cards threw the door saying plz contact the store I had late nite phone calls of the man from cavandash finace (what ever its called ) breathing down the phone and trying to scare me he said his name on the phone.

 

Tbere driving me mad im not sending the stuff back as iv nearly payed it all off now there saying there takeing me court

 

i so scared and cant cope with all the presure plz help :sad:

Edited by honeybee13
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Guest Ann-Marie at BrightHouse

Good Afternoon Help2513

 

I would like the fully investigate this for you as the actions that you have described here are not acceptable.

 

Can you please send my all your details to [email protected] or contact me on 0800 526069 quoting reference F0686503 and I will look into this for you.

 

Please also keep the thread updated with further information.

 

Kind Regards

 

Ann-Marie

Web Relations Team

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